Ivan Torres
Escondido,United States
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Strategic Solution Operations Manager
Flock Freight
04.2022 - 09.2023
- Managed a team that retained over $90,000 in monthly revenue through resolving issues and negotiating with customers.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Leveraged automation to improve efficiency and output to increase cost savings.
Network Solutions Operations Associate
Flock Freight
03.2021 - 04.2022
- Pioneered the groundwork for the Carrier Success Operations Associate Role while integrating new team members
- Preserved Revenue and Gross Profit by resolving conflicts between carriers and customers.
- Examined data to uncover the primary factors contributing to service failures.
Education
Bachelor of Science - Global Supply Chain Management
California State University - San Marcos
San Marcos, CA05.2016
Skills
- Cross-Department Collaboration
- Data Analysis
- Process improvement
- Strategic Planning
- Policy Implementation
- KPI Metrics
Timeline
Strategic Solution Operations Manager
Flock Freight
04.2022 - 09.2023
Network Solutions Operations Associate
Flock Freight
03.2021 - 04.2022
Bachelor of Science - Global Supply Chain Management
California State University - San Marcos
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