Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

KAWALL BANDHAN

Yonkers,NY

Summary

Skilled Housekeeping Supervisor adept at managing services of Forty seven hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Thorough and reliable Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

28
years of professional experience
1
Certification

Work History

Jewish Home & Hospital

Housekeeping Manager/Director of Operations
01.2004 - 02.2019

Job overview

  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
  • Continually researched new cleaning technologies and techniques to enhance the department''s productivity and quality of service.
  • Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
  • Managed team productivity and workflow to exceed quality standards.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed staff of forthyseven housekeepers.
  • Coordinated household cleaning service operations and managed client relations.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Roosevelt Hotel

Housekeeping Manager
04.1996 - 01.2004

Job overview

  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.

Mount Vernon Hospital

Housekeeper Manager
06.1991 - 04.1996

Job overview

  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
  • Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
  • Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
  • Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
  • Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
  • Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.

Education

BOACES
Westchester, County NY

from Computer And Information Sciences
01.2007

BOACES
Westchester County NY

GED
06.2006

Skills

  • Department Coordination
  • Cleaning Practices
  • Scheduling and planning
  • Cross-functional collaboration
  • Health and safety compliance
  • Decision making
  • Leadership abilities
  • Vendor management
  • Task Assignment
  • Staff Scheduling
  • Quality Assurance Controls
  • Procedure Implementation
  • Employee Work Scheduling
  • Corrective Action Implementation
  • Infection Control
  • Stock Inventory Management
  • Work Inspection
  • Complaints Handling
  • Report Preparation
  • Personnel Problem Management
  • Unit Staffing
  • Facility Inspection
  • Desktop Computers
  • Presentation Skills
  • Employee Training and Development
  • Cost Estimation
  • Word Processing
  • Equipment Purchasing
  • Cross-Department Collaboration
  • Decision-Making
  • Problem-Solving
  • Standards Compliance
  • Service Optimization
  • Clear Communication
  • Policy Enforcement
  • Equipment Maintenance
  • Furniture Cleaning
  • Performance Assessment
  • Facilities Inspection
  • Linens Management
  • Report Generation
  • Regulatory Compliance
  • Customer service
  • Record keeping
  • Interpersonal skills
  • Computer literacy
  • Staff training
  • Task delegation
  • Conflict resolution
  • Budgeting and financial management
  • Team building
  • Adaptability and flexibility
  • Attention to detail

Certification

NYS Realtor licence

Timeline

Housekeeping Manager/Director of Operations

Jewish Home & Hospital
01.2004 - 02.2019

Housekeeping Manager

Roosevelt Hotel
04.1996 - 01.2004

Housekeeper Manager

Mount Vernon Hospital
06.1991 - 04.1996

BOACES

from Computer And Information Sciences

BOACES

GED

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KAWALL BANDHAN