Ivan Vasquetelles
Washingtonville,NY
Summary
Highly-motivated worker with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Application Coordinator (Remote)
Better Business Bureau Serving Metropolitan New York
New York, NY
02.2022 - Current
- Investigated applicant compliance with federal, state, and local regulations.
- Advised applicants on appropriate documents needed for successful completion of their applications.
- Reviewed and evaluated applications to ensure accuracy and completeness.
- Membership Application Screening and Evaluation.
- Undertake the timely review of new applicants against UMAP
standards for Accreditation while closely adhering to the defined department protocols. - Communicate regularly with business (applicant) through email and telephone calls to solicit the required information or materials to complete application.
- Refer complex applicant matters to Ad Review or Investigations for formal inquiry.
- Transfer completed applications through database workflow for senior management’s approval.
- Notify Salesperson about a dormant application with outstanding issues clearly outlined and a deadline for compliance.
- Advise applicants not meeting standards of failure to qualify with customary notification procedure.
Target Security Specialist
Target
Monroe, NY
07.2021 - 02.2022
- Support sales by welcoming and engaging guests and team members throughout the store.
- Assess and maintain safe and secure standards throughout the store, including exterior property.
- Respond to and accurately document security incidents.
- Understand and leverage de-escalation tools for guest issues to provide a safe and secure environment.
- Conduct productive merchandise recoveries and provide apprehension support as needed.
- Understand and appropriately use the video system.
- Train team members on safety, theft, and merchandise protection.
Data Quality Associate (Remote)
Better Business Bureau Serving Metropolitan New York
New York, NY
09.2020 - 02.2022
- Accurately and efficiently enter data related to non-Accredited business records (currently 150,000+) into the BBB database (called Blue). Data may arrive in various forms like hard copy questionnaires (SBQ), an online registration portal, BBB staff requests, or emails directly from local area companies.
- Support the Director in various data quality projects by running reports to identify dormant records with potential for updating or records flagged for missing or inaccurate information.
- Process requests from other BBBs for record creation and changes, including linking local reports to other BBB's HQ records and relaying transfer information to internal DR team.
- Handle data quality clean-up requests from IABBB (parent organization) in a timely manner.
Dispute Resolution Analyst Intern (Remote)
Better Business Bureau Serving Metropolitan New York
New York, NY
02.2020 - 05.2020
- Maintained an active case load of disputes.
- Processed and closed cases through blue system.
- Mediated situations between businesses and consumers.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2021
Skills
- Customer Service
- Dispute Resolution
- Active Listening
- Detail-Oriented
- Written Communication
- Time Management
- Adaptability and Flexibility
- Professionalism
- Team Collaboration
- Proficient in Microsoft Office
Timeline
Application Coordinator (Remote)
Better Business Bureau Serving Metropolitan New York
02.2022 - Current
Target Security Specialist
Target
07.2021 - 02.2022
Data Quality Associate (Remote)
Better Business Bureau Serving Metropolitan New York
09.2020 - 02.2022
Dispute Resolution Analyst Intern (Remote)
Better Business Bureau Serving Metropolitan New York
02.2020 - 05.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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