Ivana Andreo
Summary
Solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Ability to improve service delivery and streamline booking processes for optimal occupancy rates. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
16
16
years of professional experience
Work History
Assistant Digital Manager
Royal Caribbean International
01.2025 - Current
- Managed content, resolved issues, trained users, and collaborated with departments onboard largest cruise ship to uphold brand standards and enhance guest experience.
- Maintained, troubleshot, and updated cruise ship digital systems for passengers and crew, enhancing signage and the onboard mobile app experience.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Scheduled tasks and coordinated with teams to meet deadlines, ensuring timely completion of all assigned responsibilities.
Digital Signage and ITV Content Specialist
Royal Caribbean International
01.2017 - 01.2025
- Administered and operated ship-wide digital signage system, improving access to critical information for passengers and crew.
- Coordinated content scheduling and management for digital signage, facilitating clear communication across the ship.
- Managed content and user access, ensuring timely updates to ship-wide digital signage system.
Senior Ship's Photographer
Image Group Ink
01.2016 - 01.2017
- Captured onboard and shore event photographs, engaging guests to enhance their overall experience.
- Executed Photo Gallery duties, delivering exceptional customer service while managing sales and merchandising of photo and retail items.
- Assisted in studio shoots, collaborating effectively to drive Photo Gallery sales.
- Edited photographs using professional software to enhance image quality and aesthetics.
Localization Engineer
Moravia IT
01.2014 - 01.2016
- Processed files for software globalization and localization, ensuring accurate adaptation for target markets.
- Collaborated on design, implementation, and documentation of new engineering processes and tools, leveraging technical expertise to drive improvements.
- Delivered training and technical support to vendors and translation teams, supervising technical processes to ensure high-quality outputs.
- Supported Project Managers by analyzing project requirements and preparing engineering budgets to align with project objectives.
Marketing Contact Executive
Crowe Horwath
01.2012 - 01.2013
- Coordinated online community engagement initiatives, enhancing audience interaction.
- Facilitated communication with vendors and clients, strengthening relationships and improving collaboration.
- Executed data entry and user surveys, generating reports to inform strategic decision-making.
Hotel Receptionist
Holiday Inn
01.2011 - 01.2012
- Greeted guests warmly and provided assistance during check-in and check-out.
- Served as first point of contact for guests, providing exceptional customer service and coordinating reservations and special requests throughout their stay.
- Managed reservations through hotel management software, ensuring efficient room allocation and maximizing occupancy.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Logged keys and coordinated room assignments in hotel's database to ensure efficient room management.
Technical Support Representative
Teletech
01.2010 - 01.2011
- Troubleshot technical issues with cellphones and internet service, achieving timely solutions and high customer satisfaction.
- Reported technical issues to relevant teams, enabling prompt resolution and reducing service disruptions.
- Installed equipment and documented customer interactions while collaborating with teams to improve system requirements.
Education
TEFL Certification -
International TEFL Academy
Online01-2020
Technical bachelor's degree - Audiovisual Production
EPTCTV- Provincial School of Film and Broadcast Television
01-2015
Bachelor's Degree - Tourism Management
Instituto TEC
Rosario, Argentina01-2012
Skills
- Vendor coordination
- Guest services
- Time management
- Attention to detail
- Strategic planning and analysis
- Interpersonal communications
- Marketing expertise
- Outstanding communication skills
- Project Coordination
- Pressure problem solving
- Leadership
- Cross-cultural Communication
Projects Extracurricular
- Restaurant management at a prominent and busy establishment located in a highly touristic area of Liguria, Northern Italy., Seasonal position during June, July, August, and September 2021.
- Freelance Video Editor for various projects, events, and organizations, including weddings, birthday celebrations, commercials, online and social media content, and short documentaries.
- Volunteer work at hostel as a receptionist and organizer of events/tours/activities for guests in southern Argentina.
- Volunteer work at various animal rescue centers and shelters, providing care, first aid, food, and relief walks to animals.
- Musical Theatre and Performing Arts (classical and jazz dance, tap, singing, acting & stating) in El Circulo Theater (Rosario, Argentina)., 1998 to 2016
- Fire Safety Training., 2010 - American Red Cross
- First Aid for Dogs., 2011 - American Red Cross
Location
- Barcelona, Spain
Languages
- English
- Spanish
- Italian
- French, (basic)
- Portuguese (basic)
Timeline
Assistant Digital Manager
Royal Caribbean International
01.2025 - Current
Digital Signage and ITV Content Specialist
Royal Caribbean International
01.2017 - 01.2025
Senior Ship's Photographer
Image Group Ink
01.2016 - 01.2017
Localization Engineer
Moravia IT
01.2014 - 01.2016
Marketing Contact Executive
Crowe Horwath
01.2012 - 01.2013
Hotel Receptionist
Holiday Inn
01.2011 - 01.2012
Technical Support Representative
Teletech
01.2010 - 01.2011
TEFL Certification -
International TEFL Academy
Technical bachelor's degree - Audiovisual Production
EPTCTV- Provincial School of Film and Broadcast Television
Bachelor's Degree - Tourism Management
Instituto TEC