Summary
Overview
Work History
Education
Skills
Timeline
Generic

IVANA CASTREJON

San Jose

Summary

To be part of an organization that gives scope to enhance my knowledge, and to enable my experience.

Overview

6
6
years of professional experience

Work History

Case Manager

Amigos de Guadalupe-HPS
San Jose
08.2023 - Current
  • Consulted with staff on client referrals to housing resources and supportive services, enhancing access to necessary support.
  • Evaluated and determined homelessness vulnerability of families in Santa Clara County, processed intake paperwork and completed eligibility assessments for program enrollment.
  • Maintain client files and electronic records in HMIS.
  • Performed clerical operational functions supporting housing program activities.

Resident Service Coordinator

Abode Services
01.2023 - 07.2023
  • Fostered relationships with residents, facilitating acclimation and easing transitions for new residents.
  • Developed and coordinated educational programs for residents.
  • Led weekly meetings to address resident concerns and inform on policy and procedure changes.
  • Handled crisis situations promptly, ensuring calmness and evaluating support levels.

Director of Marketing and Business Development

Herman Healthcare Center Skilled Nursing Facility
05.2021 - 09.2022
  • Generated leads and capitalized on business opportunities, contributing to increased company revenue and enhanced profitability.
  • Marketed and developed key accounts by representing company at membership and community functions, fostering engagement and collaboration.
  • Contacted case managers via phone and email to build connections, promote services, and strengthen relationships.

Receptionist

California Shine Dental
09.2020 - 03.2021
  • Scheduled and confirmed appointments to optimize client engagement.
  • Maintained daily calendars and coordinated appointments and office events for streamlined operations.
  • Answered and directed incoming calls, ensuring efficient communication flow.

Education

Associate of Applied Science - Psychology

Evergreen Valley College
San Jose, CA
06-2023

Skills

  • Case Management
  • Crisis intervention
  • Resource Coordination
  • Social Services Knowledge
  • Proficient in Dentrix
  • Customer Service
  • Microsoft proficiency
  • Google Docs proficiency
  • Technologically Savvy
  • Quick Learner
  • Effective communication
  • Bilingual speaker

Timeline

Case Manager

Amigos de Guadalupe-HPS
08.2023 - Current

Resident Service Coordinator

Abode Services
01.2023 - 07.2023

Director of Marketing and Business Development

Herman Healthcare Center Skilled Nursing Facility
05.2021 - 09.2022

Receptionist

California Shine Dental
09.2020 - 03.2021

Associate of Applied Science - Psychology

Evergreen Valley College
IVANA CASTREJON