Ivana Evans
Durham,NC
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
2022
2022
years of professional experience
Work History
Phlebotomy Intern
Marine Corps Recruit Depot (MCRD)
San Diego, CA, CA
11.2021 - 12.2021
- Collected blood samples from patients following proper protocols and safety guidelines.
- Prepared and labeled specimens for laboratory analysis using appropriate procedures.
- Assisted in maintaining a clean and organized work environment in the laboratory.
- Maintained inventory of phlebotomy supplies and reported shortages to supervisors.
- Followed infection control measures to ensure patient safety during procedures.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station
Customer Service Assistant
Ruby Tuesday
Oahu, Hawaii
01.2019 - 08.2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed reservations + incoming calls each day with utmost professionalism and knowledgeable service.
- Processed service payments and adjusted customer accounts to maintain current system data.
Team Member
Target
Oahu, Hawaii
09.2018 - 01.2019
- Monitored company inventory to keep stock levels and databases updated.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Eliminated downtime and maximized revenue by providing top project quality control.
Customer Service Assistant
Wendy's
Chesapeake, VA
07.2018 - 09.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Processed Service payments and adjusted customer accounts to maintain current system data.
Dietary Aide
Baptist Hospital
Pensacola, FL
- Prepared and served meals to patients following dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen areas.
- Delivered food trays and ensured proper meal presentation for patients.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VANo Degree - Phlebotomy
Phlebotomy U Phlebotomy Training & Certification
San Diego, CASkills
- Staff Phlebotomy Training
- Instrument Sterilization
- Glucose Screening
- MEDITECH Laboratory and Microbiology
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Phlebotomy Intern
Marine Corps Recruit Depot (MCRD)
11.2021 - 12.2021
Customer Service Assistant
Ruby Tuesday
01.2019 - 08.2021
Team Member
Target
09.2018 - 01.2019
Customer Service Assistant
Wendy's
07.2018 - 09.2018
Dietary Aide
Baptist Hospital
High School Diploma -
Oscar F. Smith High School
No Degree - Phlebotomy
Phlebotomy U Phlebotomy Training & Certification