I'Vana Ihezue
Houston,Texas
Summary
Dynamic professional with a proven track record at Serco, excelling in talent development and work-based learning coordination. Adept at crisis intervention and payroll processing, I leverage critical thinking and strong communication skills to enhance client outcomes and foster collaborative environments. Committed to empowering individuals through tailored career pathways and effective training programs.
Overview
4
4
years of professional experience
Work History
Work-Based Learning Coordinator
Serco - Workforce Solutions
Houston , TX
08.2025 - Current
- Coordinate and manage Paid Work Experience (PWE) placements for youth and adult participants.
- Work directly with youth to help them explore career pathways and secure internship opportunities aligned with their goals.
- Conduct client orientations, collect required documentation, and input client and worksite information into GNA and internal databases.
- Communicate with worksites regularly to monitor attendance, performance, and timesheet submission.
- Review, verify, and submit timesheets for payroll processing; resolve issues related to missing or incorrect checks.
- Maintain accurate case notes and ensure compliance with program policies.
- Collaborate with Career Advisors to support clients' employment goals and transitions.
Counseling Intern
Mindful Health
07.2025 - Current
- Delivered supervised counseling support to individuals and families using evidence-based approaches.
- Conducted intake assessments and developed treatment plans under licensed supervision.
- Participated in client sessions to facilitate therapeutic progress.
- Documented case details and maintained follow-up communication to track client progress.
Talent Development Specialist
Serco
02.2024 - 08.2025
- Conducted training needs assessments to identify skill gaps and workforce development goals.
- Designed and implemented organization-wide training and development programs.
- Led workshops, webinars, and professional development sessions for diverse teams.
- Created manuals, e-learning modules, and resource guides to support training initiatives.
- Provided coaching and development support for new and existing employees.
- Collaborated with HR, leadership, and program directors to enhance organizational performance.
- Tracked and analyzed training effectiveness using employee feedback and metrics.
8th Grade ELA Teacher
YES Prep Northwest Public School
08.2022 - 06.2023
- Implemented classroom management systems to support positive learning environments.
- Designed and delivered TEKS-aligned curriculum for middle school learners.
- Provided individualized interventions and academic support.
- Led extracurricular activities, including dances and graduation events.
- Served as Cheer Coach and event sponsor.
8th Grade ELA Teacher
AAMA George Sanchez Charter School (North Campus)
08.2021 - 06.2022
- Developed engaging lessons using culturally responsive teaching.
- Provided SEL support and behavioral interventions.
- Conducted one-on-one academic sessions and graded student work.
- Encouraged exploration of career and academic pathways.
- Adapted teaching for diverse learning styles.
Education
Master of Arts - Marriage and Family Therapy
Lamar University
Beaumont, TX08.2026
Bachelor of Science - Communication Studies & Psychology
Sam Houston State University
Huntsville, TX12.2020
Skills
- Critical thinking and problem-solving
- Documentation and case management
- Crisis intervention strategies
- Safety planning and client support
- Group facilitation
- Treatment planning and discharge coordination
- Payroll processing and timesheet verification
- Worksite communication and employer coordination
- Microsoft Office and Google Suite proficiency
- Leadership and team collaboration
- Verbal and written communication
- Organizational and time management skills
Volunteer Experience
- Harris County Youth Village, 02/2024, 08/2024
- Good Shepherd Mission, 01/2019
- Boys and Girls Club, 04/2018
- Knowledge First, Seasonal
References
Available upon request.
Name Pronunciation
E-Hez-way
Skills Specialties
- Critical thinking & problem-solving
- Documentation & case management
- Crisis intervention strategies
- Safety planning & client support
- Group facilitation (adolescents & adults)
- Treatment planning & discharge coordination
- Payroll processing & timesheet verification
- Worksite communication & employer coordination
- Microsoft Office & Google Suite proficiency
- Strong leadership & team collaboration
- Excellent verbal and written communication
- Organizational & time management skills
Timeline
Work-Based Learning Coordinator
Serco - Workforce Solutions
08.2025 - Current
Counseling Intern
Mindful Health
07.2025 - Current
Talent Development Specialist
Serco
02.2024 - 08.2025
8th Grade ELA Teacher
YES Prep Northwest Public School
08.2022 - 06.2023
8th Grade ELA Teacher
AAMA George Sanchez Charter School (North Campus)
08.2021 - 06.2022
Master of Arts - Marriage and Family Therapy
Lamar University
Bachelor of Science - Communication Studies & Psychology
Sam Houston State University