Jennifer Hinojos
Odessa
Summary
Proven leader and effective communicator, adept at fostering client relationships and managing teams to exceed performance metrics. At Teleperformance, I spearheaded recruitment projects, enhancing offer acceptance rates through exceptional candidate experiences. Skilled in operational analysis and empathetic customer service, my approach significantly improves satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Business Recruiter
Workforce Solutions
Odessa
03.2025 - Current
- Sourcing candidates through WorkInTexas
- Read, analyzed, and interpreted various internal and external documents and reports.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Interviewed job seekers to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Design job descriptions and post them in WorkInTexas and Brezzy
- Worked with Internal WIOA Career Advisors to facilitate a positive and productive work experience for WEX participants
- Verified FEIN/EIN numbers in the mainframe database.
- Worked with employers to post and recruit for positions, follow up on existing partnerships, and develop new partnerships in the Permian Basin
Florist Assistant
Velvet mesquite
Midland
09.2024 - 12.2024
- Collaborated with vendors to ensure timely delivery of materials and services.
- Restocked shelves with fresh flowers on a daily basis.
- Reported any issues or complaints to management promptly.
- Processed orders for delivery or pick-up in a timely manner.
- Organized product displays to attract customers.
- Provided customer service in a professional manner.
- Inspected incoming shipments for quality assurance purposes.
- Conducted onsite inspections prior to events to identify any potential issues or risks.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
Office Administrative Assistant
Black Ice Ind
Odessa, TX
05.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Developed custom reports to address specific business needs and support decision-making processes.
Elementary School Teacher
BELEN
10.2022 - 04.2023
- Experience managing up to 50 students, adept at using positive reinforcement teaching techniques to encourage student behavior to growth.
- Create and adapt lesson plans according to students' academic needs, including individual and group work.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
RECRUITMENT & SELECTION SPECIALIST • HR •
Teleperformance
04.2022 - 10.2022
- Followed all company policies and procedures to deliver quality work.
- Experience in searching for candidates, managing recruitment processes and working with hiring managers.
- Searching for Talents, screening resumes and conducting competency-based interviews in Spanish and English for preselected candidates.
- Preparing solid analysis and assessments for the interviews conducted with candidates.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
CONTACT CENTER SUPERVISOR •
NRG Energy, Inc.
03.2020 - 03.2022
- Responsible for the analysis and management of claims, appeals & grievances filed by a team of 30+ front line and escalation representatives.
- Responsible for the bilingual representative's paychecks and overall satisfaction with the company.
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
BILINGUAL REPRESENTATIVE • NRG • JULY 2019 - FEBUA
NRG Energy, Inc.
07.2019 - 02.2020
- BILINGUAL REPRESENTATIVE • NRG • JULY 2019 - FEBUARY 2020
- Customer service experience developed by generating customer engagement in English and Spanish.
- retained customers that had a risk to leave the company, back office task such as process administration and financial transactions (credit scores, credit and check payments, invoice reviews).
- Exceeded performance metrics by providing exceptional customer service in a bilingual capacity.
- Reviewed new business applications for completeness and prepared for submittal to customers in one or two languages.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Associate of Business Administration - Business Leadership
Odessa College
Odessa, TX05.2024
Skills
- Inventory control
- Coaching and mentoring
- Customer service
- Empathetic
- Leadership
- Communication
- Problem solving
- Adaptability
- Ability to work under pressure
- Managing people
- Client relationship management
- Time management
- Teamwork
- Microsoft office
- Sales
- Operational analysis
- New hire onboarding
- Talent incorporation
- Critical thinking
- Organized
- Candidate sourcing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Business Recruiter
Workforce Solutions
03.2025 - Current
Florist Assistant
Velvet mesquite
09.2024 - 12.2024
Office Administrative Assistant
Black Ice Ind
05.2023 - 09.2024
Elementary School Teacher
BELEN
10.2022 - 04.2023
RECRUITMENT & SELECTION SPECIALIST • HR •
Teleperformance
04.2022 - 10.2022
CONTACT CENTER SUPERVISOR •
NRG Energy, Inc.
03.2020 - 03.2022
BILINGUAL REPRESENTATIVE • NRG • JULY 2019 - FEBUA
NRG Energy, Inc.
07.2019 - 02.2020
Associate of Business Administration - Business Leadership
Odessa College
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