Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivana Klikovac

North Miami,FL

Summary

Detail-oriented and reliable restaurant server with easy going, friendly personality looking to gain an entry-level position in which I can apply my skills and work experience to our mutual benefit.

Overview

4
4
years of professional experience

Work History

Accounting Officer

Freight Expedited LLC
07.2021 - 03.2023
  • Completed bi-weekly payroll for company employees.
  • Made invoice billing and schedules, fuel reports, statements, direct deposits


Restaurant Server and Bartender

Q Bar And Grill
10.2019 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Server

Cafe Mirage
01.2019 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Academic Degree - Law (Pre-Law)

University of Donja Gorica (UDG)
Podgorica, Montenegro
09.2019

Skills

  • Guest Relations Management
  • Order Accuracy
  • Bar Terminology
  • Alcohol Service
  • Guest Flow
  • Cool Under Pressure
  • Customer Satisfaction

Languages

English
Full Professional
Serbian
Native or Bilingual
Spanish
Elementary

Timeline

Accounting Officer

Freight Expedited LLC
07.2021 - 03.2023

Restaurant Server and Bartender

Q Bar And Grill
10.2019 - 06.2021

Restaurant Server

Cafe Mirage
01.2019 - 10.2019

Academic Degree - Law (Pre-Law)

University of Donja Gorica (UDG)

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Ivana Klikovac