Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivana Restrepo

Las Vegas,NV

Summary

Dynamic customer service professional with extensive experience at Boyd Gaming, excelling in customer engagement and reservation management. Proven ability to enhance guest satisfaction through active listening and effective communication. Skilled in reservation software and maintaining high typing speed, consistently fostering loyalty and repeat clientele.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Reservation Agent

Boyd Gaming
02.2023 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Cocktail Server

Luv Lounge
08.2021 - 02.2023
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Bartender

Bartender
04.2018 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

GED -

Desert Rose Adult Education
Las Vegas

Skills

  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed 72 wpm

Certification

Health Card

Tam Card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Reservation Agent

Boyd Gaming
02.2023 - Current

Cocktail Server

Luv Lounge
08.2021 - 02.2023

Bartender

Bartender
04.2018 - 08.2021

GED -

Desert Rose Adult Education

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