Ivana Walls
Brooklyn,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
Brooklyn, NY
08.2025 - 03.2026
- Monitored premises for security breaches using surveillance equipment and reporting systems.
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Responded to incidents, coordinating with local law enforcement as necessary.
- Assisted in training new security personnel on operational procedures and emergency response plans.
Camp Counselor (Seasonal)
CAMBA Beacon
Brooklyn, NY
06.2021 - 07.2023
- Led and supervised children ages 5-10 through a variety of engaging activities, ensuring a positive, safe, and supportive environment
- Promoted learning and creativity through activities like arts and crafts, fostering both fun and skill development
- Assisted with meal and snack preparation, ensuring the nutritional needs of campers were met throughout the day
- Ensured camper safety by transporting and escorting participants to and from activities and field trips
- Communicated with parents to provide updates and address concerns regarding camper well-being and progress
Fulfillment Associate (Seasonal)
Amazon
Brooklyn, NY
03.2021 - 09.2021
- Expertly packaged and prepared customer orders for shipment, ensuring accuracy and timely delivery
- Selected, packed, and filled orders to meet customer requirements while maintaining quality control
- Processed and sorted incoming stock and materials for efficient storage and shipment preparation
- Restocked shelves, racks, and storage areas with new or transferred merchandise to maintain inventory organization and product availability
- Collaborated with team members to meet daily order fulfillment targets and contribute to operational efficiency
Crew Member
McDonalds
Brooklyn, NY
01.2020 - 01.2021
- Interacted with customers at the front counter and drive-thru, serving food and receiving payments in a fast-paced setting
- Processed cash and credit card payments as a cashier, using point-of-sale (POS) systems
- Prepared drinks and carefully bagged orders, preventing leaks and spills while ensuring prompt service
- Organized checkout areas and regularly restocked condiments, napkins, and straws to minimize wait time
- Performed general maintenance, including dishwashing, sanitizing stations, sweeping and mopping
Sales Associate
Bath & Body Works
Brooklyn, NY
10.2019 - 01.2020
- Delivered excellent customer service, promoting sales and assisting with any needs regarding fragrances
- Performed all checkout procedures quickly, presenting neatly wrapped items and packed bags
- Memorized deals and fragrance details to help customers make informed decisions
- Arranged new merchandise with signage and appealing displays that encouraged customer sales
- Accurately managed inventory to prevent product unavailability on the sales floor
- Answered customer inquiries about store location, business hours, or product availability
Education
High School Equivalency Diploma -
Pathways to Graduation
Brooklyn, NYSkills
- Access control
- CCTV monitoring
- CCTV surveillance
- Incident reporting
- Report writing
- Physical fitness
- Surveillance
- Relationship building and management
- Threat assessment
- Visitor tracking
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Reliable and punctual
- Multitasking and organization
- Product packaging
- Attention to detail
- Willing to learn
- Positive engagement
Certification
- 16-hour on-the-job Training
- 8-hour pre-assignment Training
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security
08.2025 - 03.2026
Camp Counselor (Seasonal)
CAMBA Beacon
06.2021 - 07.2023
Fulfillment Associate (Seasonal)
Amazon
03.2021 - 09.2021
Crew Member
McDonalds
01.2020 - 01.2021
Sales Associate
Bath & Body Works
10.2019 - 01.2020
High School Equivalency Diploma -
Pathways to Graduation