Ivana Barrera
Houston,United States
Summary
Energetic sales associate with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Magbag Wellness
06.2023 - 02.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician patient exams to implement treatment plans.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
Beertender
Bayou Heights Biergarten
11.2022 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Server Assistant
La Lucha
08.2021 - 11.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Receptionist, Bargirl, Keyholder
TuneUp
05.2020 - 06.2021
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Sales Key Holder
Natural Pawz
09.2017 - 04.2020
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Pet Sitter
Wag!
10.2018 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Helped treat animal skin and eyes with ointments and other medications.
Education
High School Diploma -
Jersey Village High School
Houston, TX12.2016
Skills
- Restaurant Operation
- Retail Sales Customer Service
- Pet Feeding and Care
- Following Directions
- Verbal and Written Communication
- Guest Satisfaction
- Strong communication skills
- Telephone etiquette
- Scheduling
Certification
- Cicerone certified
- TABC certified
Timeline
Chiropractic Assistant
Magbag Wellness
06.2023 - 02.2024
Beertender
Bayou Heights Biergarten
11.2022 - 06.2023
Lead Server Assistant
La Lucha
08.2021 - 11.2022
Receptionist, Bargirl, Keyholder
TuneUp
05.2020 - 06.2021
Pet Sitter
Wag!
10.2018 - Current
Lead Sales Key Holder
Natural Pawz
09.2017 - 04.2020
High School Diploma -
Jersey Village High School
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