Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Studies Completed
Timeline
Generic
Ivana Paola Solís Batista

Ivana Paola Solís Batista

Philadelphia,PA

Summary

Customer service, children's items sales. Customer service, customer service agent at Alorica. Au pair Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.

Overview

7
7
years of professional experience

Work History

Au Pair

Au Pair in America
07.2023 - Current
  • Childcare
  • Diverse household tasks.
  • Educational activities and help with homework.

Customer Service Agent

Alorica
01.2023 - 07.2023
  • Provide help in resolving issues.
  • Guide the customer to get the solution.
  • Sell products according to the customers' needs.

Babysitter

Nellys Justavino
Panama, Panama
01.2022 - 09.2022
  • Developing creative ways to encourage learning through everyday experiences.

Babysitter

Nancy Batista
Panama, Panama
05.2021 - 08.2021
  • Developing creative ways to encourage learning through everyday experiences.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Helping older children with homework assignments as directed by parents.
  • Teaching good manners by setting clear expectations for behavior in various settings.

General Assistant

Mundo de Piñatas
05.2019 - 11.2019
  • Monitored inventory levels of office supplies to ensure adequate stock is maintained at all times.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Assisted with day-to-day operations and handled business management, staffing sales and customer service.
  • Answered phone calls to assist customers with questions and orders.
  • Resolved customer complaints in a professional manner.

Babysitter

Yaneth Gonzalez
Panama, Panama
07.2018 - 11.2018
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Establishing trust through consistent communication with both parents and kids.
  • Helped complete homework, school projects and chores.

Education

Bachelor of Science - Logistics and Multimodal Transportation

Technological University of Panama
Panama City, Panama
01.2019

Bachelor of Science -

IPT Las Palmas
Panama
01.2018

Secondary School -

IPT Las Palmas
Panama
01.2015

Elementary School -

José Agustín Ruiz School
Las Palmas, Panama
01.2012

Some College (No Degree) - American Studies

University of California
Los Angeles, CA

Skills

  • Inventory control
  • Logistics management
  • Problem solving
  • Patience and tact
  • Team collaboration
  • Household support
  • Educational support
  • Social skills development
  • Outdoor play supervision
  • Nutrition
  • Safety awareness
  • Culture-based activities
  • Household operations
  • Homework assistance
  • Cultural immersion
  • Safety
  • Activity planning
  • Grocery shopping
  • Cleaning procedures
  • Childcare expertise
  • Toddler care experience
  • Language proficiency
  • Infant care experience
  • Meal preparation
  • Multicultural understanding
  • Family support
  • Household management
  • Language skills
  • Relationship building
  • Teamwork and collaboration

Languages

English, Advanced

Spanish, fluent

References

  • Yaneth Gonzales: keitymata5656@gmail.com
  • Nellys Justavino (babysitting): +50769506364
  • Nancy Batista (Babysitting): ‭+507 6272 0403‬
  • Alorica: +507 233-9100
  • Anna Bruton (Current Employer): ‭+1 (917) 494-3967‬

Personal Information

  • Date of Birth: 03/06/00
  • Marital Status: Single

Studies Completed

  • University of California, American Studies, 2024
  • Technological University of Panama, Bachelor of Science in Logistics and Multimodal Transportation, 2019
  • IPT Las Palmas, Bachelor of Science, 2018
  • IPT Las Palmas, Secondary School, 2015
  • José Agustín Ruiz School, Elementary School, 2012

Timeline

Au Pair

Au Pair in America
07.2023 - Current

Customer Service Agent

Alorica
01.2023 - 07.2023

Babysitter

Nellys Justavino
01.2022 - 09.2022

Babysitter

Nancy Batista
05.2021 - 08.2021

General Assistant

Mundo de Piñatas
05.2019 - 11.2019

Babysitter

Yaneth Gonzalez
07.2018 - 11.2018

Bachelor of Science - Logistics and Multimodal Transportation

Technological University of Panama

Bachelor of Science -

IPT Las Palmas

Secondary School -

IPT Las Palmas

Elementary School -

José Agustín Ruiz School

Some College (No Degree) - American Studies

University of California

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