Ivan D Niebles
Miami,FL
Summary
Dedicated IT Specialist with over 6 years of professional experience supporting enterprise IT operations, infrastructure, and end-user technology. Expertise in identity and access management, endpoint support, and cloud and virtualized systems, with a strong focus on SLA-driven incident resolution. Skilled in C-suite executive support, enterprise systems administration, and project delivery. I have experience managing cloud and on-premises technologies including Microsoft Azure, Active Directory/Azure, AD, and enterprise monitoring tools. Proven ability to support hundreds of users within high-availability operations while collaborating effectively with security teams, infrastructure departments, and external vendors.
Overview
1
1
Certification
20
20
years of professional experience
Work History
IT Consultant (Contract)
CitrinCooperman
Coral Gables, FL
05.2026 - 06.2026
- Diagnosed and resolved advanced hardware, software, operating system, and connectivity issues across Windows, macOS, and enterprise environments.
- Provided technical support for Microsoft 365, enterprise applications, endpoint management platforms, and user devices.
- Managed identity and access-related issues using Active Directory and Azure AD, including user account administration and permissions management.
- Troubleshot network connectivity issues involving VPNs, Wi-Fi, DNS, latency, and related infrastructure components.
- Supported software deployments, system patching, endpoint compliance remediation, and device configuration activities.
- Installed, configured, and maintained desktops, laptops, mobile devices, printers, and peripheral equipment.
- Performed user onboarding and offboarding, including account creation, access provisioning, and equipment setup.
- Assisted with Microsoft 365 administration, including Outlook, Teams, OneDrive, SharePoint, and Exchange-related support.
- Escalated critical issues appropriately while maintaining communication with stake
- Maintained detailed service records, ticket updates, and technical documentation to support audit and compliance requirements.
Analyst II, IT Support
Spirit Airlines
Dania Beach, FL
07.2020 - 05.2026
- Provide Tier II IT support in a regulated enterprise environment supporting 2,500+ users (local and remote), owning incidents end-to-end with SLA adherence and clear communication
- Administer identity and access management across Active Directory, Azure AD, O365, Citrix, and Workspace ONE, including provisioning, modifying, and decommissioning accounts, groups, roles, and MFA access
- Manage onboarding and offboarding processes, including device setup, account access, MFA configuration, and application deployment
- Support system installations, upgrades, OS configurations, and troubleshoot hardware (desktops, laptops, printers, mobile devices, AV equipment)
- Maintain and support collaboration tools (Microsoft Teams, Google Meet, Cisco Jabber, VPNs, and enterprise applications)
- Collaborate with internal IT teams and third-party vendors to resolve complex technical issues
- Maintain accurate ServiceNow ticket documentation and contribute to knowledge base articles
Supervisor, Cargo Services
Swissport Cargo Services
Miami, FL
01.2016 - 06.2021
- Led daily operations and supervised teams in a 24/7, high-availability airport environment.
- Managed staff scheduling, attendance, overtime, and operational reporting.
- Ensured strict compliance with safety, security, and regulatory standards, including TSA requirements.
- Maintained operational documentation, customer manuals, and emergency response procedures.
- Acted as liaison between customers, airport authorities, and internal teams to resolve time-sensitive issues.
- Supported audits, inspections, and process improvement initiatives.
- Ensured compliance with safety regulations and standards during all operational activities.
Import / Export & AMS Agent
Swissport Cargo Services
Miami, FL
10.2006 - 01.2016
- Experienced in ramp operations and supporting fast paced airport environments
- Skilled in cargo handling, loading and unloading materials safely and efficiently
- Worked in fast paced operational environments supporting daily business activities
- Supported import/export operations and customs documentation using the Automated Manifest System (AMS).
- Ensured regulatory compliance, data accuracy, and secure handling of cargo in accordance with federal and international standards.
- Coordinated cargo operations to ensure timely and accurate shipments.
- Managed inventory control processes, enhancing tracking efficiency.
- Implemented process improvements that enhanced cargo handling efficiency by optimizing workflow.
- Optimized cargo handling processes to enhance operational efficiency and reduce delays.
- Coordinated with teams to meet deadline and maintain efficiency
Education
High School Diploma -
Miami Springs High School
Miami, FLAvionics System Technician -
George T Baker Aviation Technical College
Miami, FLSkills
- Active Directory (User Provisioning, Access Management, Terminations)
- BigFix
- Microsoft Azure & O365 Administration
- Citrix Director & Workspace ONE
- Microsoft MFA & Identity Management
- ServiceNow (Ticketing & knowledge base)
- VPN & Remote support tools (TeamViewer)
- Enterprise IT support (Executive C-suite support), troubleshooting Microsoft 365, Office Suite)
- Cloud and identity ( Azure AD, Entra ID, AD Intune compliance)
- Endpoint & Peripheral Support (Workstations, Printers, Mobile Devices)
- Windows OS, Hardware & Software troubleshooting
- Ramp operations and ground support coordination
- Cargo handling and logistics operations
- Safety procedures and procedural enforcements
- Aircraft support and operational assistance
Certification
- Miami-Dade Aviation Department – Airport Air Operations Area (AOA) Driver's Permit
- TSA Cargo Security Procedures (Initial & Ongoing)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
IT Consultant (Contract)
CitrinCooperman
05.2026 - 06.2026
Analyst II, IT Support
Spirit Airlines
07.2020 - 05.2026
Supervisor, Cargo Services
Swissport Cargo Services
01.2016 - 06.2021
Import / Export & AMS Agent
Swissport Cargo Services
10.2006 - 01.2016
High School Diploma -
Miami Springs High School
Avionics System Technician -
George T Baker Aviation Technical College
Additional Strengths
- Proficient in Azure Monitor and Azure Insights for cloud security visibility, performance monitoring, and alert configuration
- Highly reliable, self-directed, and detail-oriented
- Ability to work effectively under pressure in high-volume environments
- Proven team player with a positive, professional attitude
- Excellent problem solving and analytical thinking
- Time management and ability to prioritize tasks effectively