Ivan D Niebles
Miramar,USA
Summary
Dedicated IT Specialist with over 6 years of professional experience supporting enterprise IT operations, infrastructure, and end-user technology. Expertise in identity and access management, endpoint support, and cloud and virtualized systems, with a strong focus on SLA-driven incident resolution. Skilled in C-suite executive support, enterprise systems administration, and project delivery. I have experience managing cloud and on-premises technologies including Microsoft Azure, Active Directory/Azure, AD, and enterprise monitoring tools. Proven ability to support hundreds of users within high-availability operations while collaborating effectively with security teams, infrastructure departments, and external vendors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Analyst II, IT Support
Spirit Airlines
07.2021 - 05.2026
- Provide Tier II enterprise IT support in a large-scale, regulated corporate environment supporting 2,500+ local and remote users.
- Administer identity and access management across Active Directory, Azure, O365, Citrix Director, and Workspace ONE.
- Provision, modify, and decommission user accounts, security groups, and MFA access in accordance with security and compliance standards.
- Own incidents end-to-end, ensuring timely resolution while meeting SLA and escalation requirements.
- Support system installations, upgrades, and operating system configurations in production environments.
- Configure, install, troubleshoot, and repair desktops, laptops, printers, mobile devices, and audio/video equipment.
- Support collaboration and communication platforms including Microsoft Teams, Google Meet, Cisco Jabber, VPN solutions, and proprietary enterprise applications.
- Partner with internal IT teams and third-party vendors to resolve complex technical issues.
- Maintain detailed ticket documentation and contribute knowledge base articles within ServiceNow.
- Ensure consistent communication with users and leadership regarding incident status and resolution timelines.
- Manage end-user onboarding, including device setup, account access, MFA Configuration, and application deployment
Supervisor, Cargo Services
Swissport Cargo Services
01.2016 - 06.2021
- Led daily operations and supervised teams in a 24/7, high-availability airport environment.
- Managed staff scheduling, attendance, overtime, and operational reporting.
- Ensured strict compliance with safety, security, and regulatory standards, including TSA requirements.
- Maintained operational documentation, customer manuals, and emergency response procedures.
- Acted as liaison between customers, airport authorities, and internal teams to resolve time-sensitive issues.
- Supported audits, inspections, and process improvement initiatives.
Import / Export & AMS Agent
Swissport Cargo Services
10.2006 - 01.2016
- Supported import/export operations and customs documentation using the Automated Manifest System (AMS).
- Ensured regulatory compliance, data accuracy, and secure handling of cargo in accordance with federal and international standards.
- Coordinated cargo operations to ensure timely and accurate shipments.
- Managed inventory control processes, enhancing tracking efficiency.
- Implemented process improvements that enhanced cargo handling efficiency by optimizing workflow.
- Optimized cargo handling processes to enhance operational efficiency and reduce delays.
Education
High School Diploma -
Miami Springs High School
Skills
- Active Directory (User Provisioning, Access Management, Terminations)
- BigFix
- Microsoft Azure & O365 Administration
- Citrix Director & Workspace ONE
- Microsoft MFA & Identity Management
- ServiceNow (Ticketing & knowledge base)
- VPN & Remote support tools (TeamViewer)
- Enterprise IT support (Executive C-suite support), troubleshooting Microsoft 365, Office Suite)
- Cloud and identity ( Azure AD, Entra ID, AD Intune compliance)
- Endpoint & Peripheral Support (Workstations, Printers, Mobile Devices)
- Windows OS, Hardware & Software troubleshooting
Certification
- Miami-Dade Aviation Department – Airport Air Operations Area (AOA) Driver's Permit
- Forklift Operator Certification (FLC)
- TSA Cargo Security Procedures (Initial & Ongoing)
Languages
English
Spanish
Timeline
Analyst II, IT Support
Spirit Airlines
07.2021 - 05.2026
Supervisor, Cargo Services
Swissport Cargo Services
01.2016 - 06.2021
Import / Export & AMS Agent
Swissport Cargo Services
10.2006 - 01.2016
High School Diploma -
Miami Springs High School
Additional Strengths
- Proficient in Azure Monitor and Azure Insights for cloud security visibility, performance monitoring, and alert configuration
- Highly reliable, self-directed, and detail-oriented
- Ability to work effectively under pressure in high-volume environments
- Proven team player with a positive, professional attitude
- Excellent problem solving and analytical thinking
- Time management and ability to prioritize tasks effectively