Ivanna Agredo
Los Angeles,CA
Summary
Expert at finding win-win solutions. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Highly motivated employee with a desire to take on new challenges. Adept at working effectively, unsupervised, and quickly mastering new skills. Enthusiastic student with superior skills in working in both team-based and independent capacities. Excited to bring above-average user skills in information technology and social media. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Watergrill
Santa Monica, LA
03.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered customer questions about hours, seating, and menu information.
- Took beverage orders and served drinks during peak meal times.
- Managed reservations, waitlists, and special requests for large parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests, and ensuring accurate guest counts.
- Answered phones promptly to record and confirm reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
Waitress
Jake's Burgers
Flower Mound, TX
09.2021 - 05.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Representative/Buyer Specialist
Honda Dealership
Denton, TX
05.2022 - 12.2022
- Entered new purchases into [Software] to keep records updated.
- Prepared agreements by organizing paperwork and establishing supplier requirements such as delivery schedules.
- Determined reasonable prices for goods by evaluating pricing proposals and financial reports.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Organized client visits, presentations, product demonstrations and trade shows.
- Posed as models for advertising, artistic creation and display of goods.
Sales Assistant
VOAP, Veterans of America
01.2018 - 01.2020
- For Luis Padilla, owner
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained data integrity and performed routine data audits.
- Identified, inspected and corrected data entry errors.
- Adhered to company, contract and regulatory requirements when performing data management activities.
Sales Assistant
Angy Mera, Douglas Elliman
01.2014 - 01.2016
- Files organization, prospects following up, emailing and phone calls, scheduling meetings, and showing properties.
- Greet all guests in a polite and friendly manner, with a smile.
- Clean workspace.
- Resolved problems, improved operations, and provided exceptional service.
- Used coordination and planning skills to achieve results according to the schedule.
- I learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Education
Theatre & Film Certificate - Theatre & Film
The Lee Strasberg Theatre & Film Institute
West Hollywood, CA12-2024
Associates Degree - Theatre
Santa Monica College
Santa Monica, CA01.2022
High School Diploma -
Coppell High School
Coppell, TX2019
Skills
- Compliance Quality Assurance
- Effective Stress Management
- Customer Issue Management
- Effective Team Collaboration
- Proficient Sales Closure
- Strategic Negotiation Skills
- Client Relationship Management
- In-Depth Product Understanding
- Prospecting Through Cold Calls
- Event planning
- Brand Promotion Awareness
- Interactive communication skills
- Safe food handling
- Professional Phone Communication
- Food Safety Management
- Customer-Facing Display Creation
- Booking Coordination
- High-Volume Service
- Hygiene Maintenance Practices
- Effective Menu Layout
- Strategic Seating Coordination, Specific Inquiry Resolution
- Clear Written Communication
- Serene Presence
- Meticulous Attention to Detail
- Patient Problem-Solving
- Professional Demeanor
- Building Positive Relationships
Languages
Spanish
Native/ Bilingual
Certification
- Earned Certificate on Foundations Of Digital Marketing and E-commerce On Coursera on January 2025.
- Earned Certificate On Introduction to Microsoft Excel on Coursera on January 2025.
- Completed course On Performing Arts Industry Essentials by NYU/TISCH, 2022 by YellowBrick.
Accomplishments
- French Honors
- Ap Government
- Chemistry Honors
- Ap English Literature
Affiliations
- 4 years of Highschool Track and Field.
- Volunteered at Animal shelters.
- Volunteered giving Thanksgiving dinners to the homeless.
- Currently working to volunteer at the Red Cross.
References
References available upon request.
Timeline
Restaurant Hostess
Watergrill
03.2023 - 06.2024
Sales Representative/Buyer Specialist
Honda Dealership
05.2022 - 12.2022
Waitress
Jake's Burgers
09.2021 - 05.2022
Sales Assistant
VOAP, Veterans of America
01.2018 - 01.2020
Sales Assistant
Angy Mera, Douglas Elliman
01.2014 - 01.2016
Theatre & Film Certificate - Theatre & Film
The Lee Strasberg Theatre & Film Institute
Associates Degree - Theatre
Santa Monica College
High School Diploma -
Coppell High School
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