Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivanna Carolina Pichardo Casanova

Camden

Summary

Experienced and driven Retail Supervisor with over 4 years in retail management, specializing in team leadership, operational excellence, and customer satisfaction. Proven track record in leading diverse teams, training new staff, executing floor plans, and overseeing inventory and cash handling procedures. Recognized for consistent execution of company standards, maximizing productivity, and driving team performance in both high-traffic and corporate retail environments.

Overview

5
5
years of professional experience

Work History

Retail Supervisor

Forever 21
Cherry Hill
11.2023 - Current
  • Lead daily store operations, including opening/closing, cash office procedures, and team coordination.
  • Supervise sales floor activities, ensuring team execution of corporate visual standards and sales goals.
  • Train and coach new hires on sales techniques, safety protocols, and customer service strategies.
  • Balance daily cash drawers and troubleshoot register discrepancies to maintain financial accuracy.
  • Cover multiple departments as needed, ensuring seamless workflow during peak hours.

Sales Floor Supervisor

Burlington Coat Factory
Cherry Hill
08.2022 - 10.2023
  • Directed floor operations during shifts, managed merchandise presentation, and upheld loss prevention standards.
  • Recruited and trained entry-level staff, implementing structured onboarding and ongoing mentorship.
  • Led opening/closing procedures, reconciled POS systems, and submitted daily reports.
  • Supported a team of 10+ associates to meet cleanliness, recovery, and stock replenishment goals.
  • Served as a floor leader and cross-trained across cashiering, receiving, and fitting room functions.

Sales Floor Associate (Full-Time)

Burlington Coat Factory
Miramar
11.2021 - 08.2022
  • Maintained clean and well-stocked sections, followed company visual merchandising plans.
  • Provided responsive and courteous customer service in all assigned departments.
  • Performed cashier duties during peak periods, ensuring accurate handling of cash and card transactions.
  • Supported department managers in promotional setups and seasonal inventory rotation.

Team Lead - Receiving Department

Burlington Coat Factory
Miramar
06.2021 - 11.2021
  • Oversaw shipment processing and organized daily receiving operations for merchandise.
  • Trained and supervised new receiving associates, ensuring timely workflow and floor placement.
  • Coordinated with inventory control and floor teams to meet daily processing targets.
  • Ensured cleanliness and organization in the receiving and stockroom areas.

Receiving Associate

Burlington Coat Factory
Miramar
03.2021 - 06.2021
  • Unloaded and sorted incoming merchandise, tagged items, and prepared them for display.
  • Worked closely with floor staff to maintain optimal inventory flow and restocking cycles.

Customer Service & Cosmetology Advisor

Lola Beauty Parlor
Santo Domingo
08.2020 - 01.2021
  • Delivered personalized recommendations on beauty products and services to a diverse client base.
  • Managed front desk operations, processed payments, and tracked client appointments.
  • Increased customer retention through proactive communication and service follow-up.

Education

Specialization in Basic Cosmetology -

Universidad Nacional Pedro Henriquez Urena
Santo Domingo, Dominican Republic

High School Diploma -

Colegio San Ramon
Santo Domingo, Dominican Republic

Skills

  • Staff Supervision & Team Development
  • Store Operations & Compliance
  • Customer Engagement & Retention
  • Sales Floor Execution & Merchandising
  • Inventory Control & Receiving Management
  • POS Transactions & Cash Reconciliation
  • Schedule Planning & Task Delegation
  • Performance Reviews & Coaching
  • Store Opening/Closing Procedures
  • Multidepartment Coordination
  • Conflict resolution
  • Effective communication
  • Employee training
  • Inventory management

Languages

  • Spanish, Native
  • English, Professional Proficiency

Timeline

Retail Supervisor

Forever 21
11.2023 - Current

Sales Floor Supervisor

Burlington Coat Factory
08.2022 - 10.2023

Sales Floor Associate (Full-Time)

Burlington Coat Factory
11.2021 - 08.2022

Team Lead - Receiving Department

Burlington Coat Factory
06.2021 - 11.2021

Receiving Associate

Burlington Coat Factory
03.2021 - 06.2021

Customer Service & Cosmetology Advisor

Lola Beauty Parlor
08.2020 - 01.2021

Specialization in Basic Cosmetology -

Universidad Nacional Pedro Henriquez Urena

High School Diploma -

Colegio San Ramon

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