Ivanna Herrera

• Performed a variety of facial treatments using high-quality products and techniques.
• Executed body waxing procedures, delivering smooth skin and enhancing client satisfaction.
• Delivered personalized skincare consultations to address client needs and preferences.

Educated clients on skincare routines and product usage for optimal results.

• Ensured cleanliness and organization of treatment rooms and equipment to enhance client experience.
• Cultivated strong relationships with clients, fostering loyalty and encouraging repeat visits and referrals.

• Performed a variety of facial treatments using high-quality products and techniques.
• Delivered personalized skincare consultations to address client needs and preferences.
• Provided excellent customer service and skincare treatments to clients.
• Cultivated client relationships, fostering loyalty and encouraging repeat visits and referrals.
• Recommended additional services based on individual client assessments and trends.
• Built strong relationships with clients to encourage repeat visits and referrals.
• Informed clients about skincare procedures and products, enhancing their understanding and experience.
• Attended continuing education courses related to esthetics industry advancements.

• Greeted guests warmly and provided check-in assistance at Candlewood Suites Hotel.
• Assisted guests with special requests and ensured satisfaction throughout their stay.
• Maintained cleanliness and organization of the front desk area at all times.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Managed phone calls and directed inquiries to appropriate staff members efficiently.
• Processed payments and handled cash transactions following hotel procedures.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Collaborated with housekeeping to communicate room status and guest needs promptly.
• Coordinated room bookings and maintained accurate reservation records daily.
• Input customer data into reservation systems and updated to reflect room changes.
• Collected guest feedback and reported issues to improve service quality consistently.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Coordinated maintenance requests for office equipment and facilities.