Ivanna Morales Guitron
PLS Financial
Brookfield,IL
Summary
Highly motivated and dedicated to what i do with strong bilingual comprehension and problem-solving skills. Passionate about helping customers, addressing their concerns, and finding effective solutions to ensure customer satisfaction.
14
years of professional experience
Work History
Customer Service Representative
8 Years 10 Months- Maintained a polite and professional telephone manner
- Maintain a comprehensive knowledge of PLS products and services
- Address escalated customer inquiries in a timely manner
- Determine the cause of customers' concern explain the best solution for the customers concern
- Meet Quality Assurance requirements and other key performance metrics
Cashier
14 Years 3 Months- Greet every customer as they enter
- Process customer transactions accurately using point-of-sale systems to ensure efficient service.
- Manage cash register operations, balancing cash drawer at beginning and end of shifts.
- Assist customers with menu selections, providing knowledge on ingredients and specials.
- Handle customer inquiries and resolve issues promptly to enhance satisfaction.
Education
High School Diploma
Skills
Telephone etiquette
Bilingual
Microsoft PowerPoint
Microsoft Outlook
Punctual
Timeline
Customer Service Representative
PLS Financial
12.2017 - Current
Cashier
Paisans Pizzeria
04.2012 - 07.2026
Morton East High School
High School Diploma