Ivanna Ortega
Keller
Summary
Assisted customers with inquiries and resolved issues to enhance satisfaction. Supported team members in achieving service goals and improving operational efficiency. Gained valuable experience in customer service roles to foster personal and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Andretti Indoor Karting & Games
Fort Worth
09.2024 - Current
- Led team meetings to communicate goals and address concerns promptly.
- Ensured cleanliness and organization of facilities for guest satisfaction.
- Assisted in resolving guest issues to enhance overall experience quality.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Team Leader
Luna Grill
Fort Worth
05.2024 - 09.2024
- Trained new team members on company policies and procedures.
- Monitored food safety practices to maintain quality standards.
- Assisted in resolving customer complaints with professionalism and care.
- Implemented process improvements to enhance workflow efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
Team Member
Coco Shrimp
Keller
01.2023 - 04.2024
- Engaged with customers to take orders and address dietary needs effectively.
- Prepared and served food items according to safety and hygiene standards.
- Followed food safety protocols to minimize risks and ensure quality service.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Trained new staff on proper food handling and service procedures consistently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Central High School
Fort Worth, TX05-2024
Skills
- Operations management
- Performance monitoring
- Quality control
- Staff scheduling
- Scheduling coordination
- Incident reporting
- Customer service
- Team leadership
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
Certification
- Food Handlers
- TABC
Timeline
Operations Supervisor
Andretti Indoor Karting & Games
09.2024 - Current
Team Leader
Luna Grill
05.2024 - 09.2024
Team Member
Coco Shrimp
01.2023 - 04.2024
High School Diploma -
Central High School