Ivanna Ortega
Keller,TX
Summary
Dynamic and dedicated professional with a strong background in food service, committed to delivering exceptional customer experiences and driving results. Eager to leverage skills and enthusiasm in a challenging role that promotes personal and professional growth. Proven ability to thrive in fast-paced environments while demonstrating responsibility and a proactive approach to problem-solving. Seeking opportunities to contribute to team success and enhance expertise in the industry.
Overview
3
3
years of professional experience
Work History
Shift Lead
Andretti Indoor Karting & Games
09.2025 - Current
- Conduct inventory
- Organize and promote what we contain in our menu
- Maintain the front of house clean and organized
- Train new team members
- Greet and take customers’ orders at the starting line
- Help with staffing, scheduling, and provide feedback
- Act as a go-to leader among my coworkers.
Shift Lead
Luna Grill, Alliance
Alliance
05.2025 - 09.2025
- Conduct Inventory
- Train new team members
- Improve high standards, including table touches and giving customers a memorable experience.
- Make high standards a priority for cashier and expo
Team Member
Coco Shrimp, Watauga
Watauga
01.2023 - 05.2024
- Conduct inventory
- Maintain the kitchen and dining room clean
- Train new team members
- Greet and taken customers’ orders at dine-in and drive-thru
- Prepare customers’ food orders accurately and quickly, including To-Go orders from applications and call-ins
Education
High School Diploma -
TCC, Northwest Texas
09.2025
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Central High School
Keller, Texas05.2024
Skills
- Accomplishing tasks fast and on time
- Bilingual speaker (English, Spanish)
- Excellent communication skills
- Stays organized and is always open-minded for new intakes and ideas
- Excellent at collaborating with others and teamwork skills
- Highly proficient in all aspects of the workflow of Coco Shrimp from taking customers’ orders to cooking to cleaning the dishes
- Work delegation
- Performance improvement
- Staff motivation
- Quality control
- Knowledge sharing
- Shift leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
Timeline
Shift Lead
Andretti Indoor Karting & Games
09.2025 - Current
Shift Lead
Luna Grill, Alliance
05.2025 - 09.2025
Team Member
Coco Shrimp, Watauga
01.2023 - 05.2024
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Central High School
High School Diploma -
TCC, Northwest Texas
Key Words
- Conducting
- Leading
- Responsible
- Training
- Bilingual