Mame Seynabou kebe
Charlotte,NC
Summary
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Observant professional with successful background delivering heartfelt care to residents. Compassionate and service-oriented individual well-educated in medication administration and schedule management. Outstanding knowledge of first aid and CPR.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Shift Lead
Dunkin Donuts & Baskin Robbins
Charlotte, NC
09.2023 - 12.2025
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored and documented changes in residents' health conditions.
- Provided companionship and emotional support to enhance resident well-being.
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Trained new employees on company procedures and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Monitored product quality and adherence to health regulations consistently.
- Led team meetings to communicate updates and motivate staff performance.
Senior Customer Service Representative
K&G Fashion Superstore
Charlotte, NC
03.2019 - 06.2023
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Resolved customer complaints effectively to enhance overall satisfaction and loyalty.
- Trained new team members on customer service protocols and store policies.
Education
Bachelor of Science - Nursing
Queens University of Charlotte
Charlotte , Nc 08.2024 - 05.2026
Associate of Science - Biological And Physical Sciences
Suffolk County Community College
Selden, NY 01.2019 - 05.2022
Private School Gaston Berger
Senegal , DakarSkills
- Strong leadership and team coordination in fast-paced customer service environments
- Excellent communication and conflict resolution skills with customers and staff
- Ability to multitask, prioritize tasks, and maintain efficiency under pressure
- Reliable, organized, and adaptable with strong problem-solving and time management skills
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- Outstanding student award 2019
- Dean list Spring 2021
- Dean list fall 2021
Timeline
Bachelor of Science - Nursing
Queens University of Charlotte
08.2024 - 05.2026
Shift Lead
Dunkin Donuts & Baskin Robbins
09.2023 - 12.2025
Senior Customer Service Representative
K&G Fashion Superstore
03.2019 - 06.2023
Associate of Science - Biological And Physical Sciences
Suffolk County Community College
01.2019 - 05.2022
Private School Gaston Berger