Zena Woodley
Charlotte,NC
Summary
Commended for superior organizational skills and teamwork, with a proven track record of swift adaptation to dynamic challenges.
Dedicated to driving team performance and maintaining high levels of customer satisfaction through strategic oversight and support.
Implemented effective problem-solving and conflict resolution strategies to ensure consistent quality and productivity.
Achieved high levels of customer satisfaction through proactive engagement in retail roles. Enhanced customer interactions by employing strong communication skills. Positioned to transfer these successful strategies into a new field.
Achieved high levels of customer satisfaction through proactive relationship management. Drove sales performance by applying effective communication and organizational strategies. Cultivated positive customer experiences that contributed to overall sales success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Five Guys
2025.04 - Current
- Guided customers in product selection to optimize shopping experience.
- Revamped merchandise displays to elevate store presentation and drive customer engagement.
- Managed transaction processing through point-of-sale systems to guarantee accurate sales tracking.
- Spearheaded collaboration initiatives among team members to achieve sales targets.
- Conducted training sessions for new staff on store procedures and customer engagement techniques.
- Resolved customer inquiries and complaints efficiently to foster satisfaction and loyalty.
- Managed inventory levels and coordinated restocking efforts to maintain optimal stock availability.
Sales Associate
HomeSense
2024.11 - 2025.04
- Facilitated customer product selection to enhance shopping experience and satisfaction.
- Optimized merchandise displays to enhance store presentation and attract customers.
- Executed transaction processing utilizing point-of-sale systems to ensure precise sales tracking.
- Facilitated collaboration among team members to drive sales targets and enhance customer service quality.
- Facilitated training sessions for new staff on store procedures and customer engagement techniques.
- Addressed customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Oversaw inventory levels and coordinated restocking efforts to ensure optimal stock availability.
Team Member
Five Guys
2023.12 - 2024.11
- - Prepared fresh food to company standards, ensuring quality and speed.
- - Handled register operations and cash management.
- - Maintained kitchen cleanliness and delivered top-notch customer experiences.
Team Member
Popeyes Louisiana Kitchen
2022.12 - 2023.12
- - Cooked and prepared meals according to brand standards.
- - Assisted customers with orders and provided excellent guest service.
- - Worked collaboratively with the team to maintain efficiency during peak hours.
Education
Associate of Applied Science - Interior Design
Central Piedmont Community College
Charlotte, NCDiploma - N/a
North Mecklenburg High School
Huntersville, NC02.2024
Skills
Customer Service & Client Relations – Providing friendly, professional service while understanding customer needs and resolving concerns
Sales & Product Recommendations – Assisting customers with product selection, explaining features, and helping drive sales goals
Leadership & Team Supervision – Experience as a shift lead delegating tasks, training team members, and ensuring smooth daily operations
Visual Merchandising & Store Presentation – Organizing displays and arranging products using design and aesthetic principles
Interior Design & Space Planning – Knowledge of layout planning, color coordination, furniture arrangement, and design concepts
Communication & Problem Solving – Working with customers, coworkers, and management to resolve issues quickly and professionally
Time Management & Multitasking – Balancing multiple tasks in fast-paced work environments while meeting deadlines
Design Software & Presentations – Familiar with programs like AutoCAD, SketchUp, Adobe Photoshop, and Microsoft PowerPoint for creating design layouts and presentations
Certification
- - Driver’s License (Valid until May 2026)
- - Food Handler Certification
Languages
- English (Fluent)
Timeline
Shift Lead
Five Guys
2025.04 - Current
Sales Associate
HomeSense
2024.11 - 2025.04
Team Member
Five Guys
2023.12 - 2024.11
Team Member
Popeyes Louisiana Kitchen
2022.12 - 2023.12
Associate of Applied Science - Interior Design
Central Piedmont Community College
Diploma - N/a
North Mecklenburg High School