Ivanna Peck
West Chester,PA
Summary
I am dedicated and organized with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments while maintaining quality and accuracy. I am a decisive and resourceful manager versed in sales, management and process improvement.
Overview
19
19
years of professional experience
Work History
Marketing and Operations Manager
Perri Evanson, BHHS Fox &* Roach
Media, PA
08.2013 - 10.2016
- Successfully ran daily operations for a fast paced, high volume Realtor.
- Analyzed market trends, demographics and competitor activity to develop strategies that would maximize exposure.
- Created marketing materials such as flyers, brochures and postcards to promote properties.
- Presented findings from data analysis in a clear, concise manner that was easily understood by Buyer and Sellers to determine accurate pricing and marketing.
- Maintained records of all transactions including contracts, closing statements and other legal documents.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
Catering Director
Philadelphia Country Club
Gladwyne, PA
06.2004 - 10.2010
- Established relationships with clients through excellent customer service practices to promote repeat business.
- Brought in new business opportunities, helping to drive catering revenues, achieving quarterly and yearly goals, increasing sales over 20% annually.
- Managed the Catering Budget including monthly forecasting reported directly to the COO and Club Board.
- Transmitted all necessary information to culinary, service, clubhouse, engineering and housekeeping staff in a timely manner to ensure seamless daily operations.
- Developed and implemented catering policies, procedures, and standards.
Director of Sales and Catering
ARAMARK Sports and Entertainment
Philadelphia , Pa
07.2002 - 06.2004
- Originally hired as a Suite Supervisor. Promoted to Suite Manager after 2 Months. Promoted to Director of Sales and Catering after 6 Months.
- Responsible for sales and coordination of all catered events at the Wachovia Center and Spectrum (currently Wells Fargo Center and Citizens Bank Park) including all all Sixers, Flyers, Phillies, Phantoms, KIxx Games as well as Concerts and Events.
- Negotiated packages with Corporate Clients holding Club Boxes and Suites, Press, Back Stage Catering locations and Public Meeting Spaces.
- Implemented effective pricing strategies and packages that increased profits while maintaining customer loyalty with Comcast Spectacor Sales Teams.
- Provided guidance, mentoring and training support to entry-level positions.
- Managed financial forecasting for future sales activity based on historical performance metrics.
Events Coordinator/Manager
Rococo Restaurant & Fine Wine
Philadelphia, Pa
04.1998 - 06.2000
- Kept master calendar to manage event(s) dates and multiple room scheduling/renting.
- Successfully managed event budgets. Events consistently on time and on/under budget. And, handles all monetary aspects, including accounts payable and receivable.
- Sole contact for sales, inquiries and general customer service.
Education
Bachelor of Arts - Fine Arts
Moore College of Art And Design
Philadelphia, PA05-2002
Skills
- Outstanding Multitasking Abilities
- Exceptional Attention to Detail
- Strong Organizational Skills
- Operations Management
- Budget Control
- Project Planning/Tracking
- Procedure Development
- Meeting Facilitation
Languages
Spanish
Native/ Bilingual
Community Involvement
- Board Member - Friends of East Goshen, Fall 2023 ~ Current
Timeline
Marketing and Operations Manager
Perri Evanson, BHHS Fox &* Roach
08.2013 - 10.2016
Catering Director
Philadelphia Country Club
06.2004 - 10.2010
Director of Sales and Catering
ARAMARK Sports and Entertainment
07.2002 - 06.2004
Events Coordinator/Manager
Rococo Restaurant & Fine Wine
04.1998 - 06.2000
Bachelor of Arts - Fine Arts
Moore College of Art And Design
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