Ivanna Santana
Kissimmee,FL
Summary
Accomplished in enhancing customer experiences. I excel in multitasking and exceptional customer service, ensuring high-quality service without compromise. Skilled in cash handling and hospitality service expertise, my proactive approach and ability to thrive under pressure have consistently improved guest satisfaction and operational efficiency. Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Dave’s Hot Chicken
Kissimmee, FL
02.2025 - Current
- Supported daily operations by coordinating staff schedules and ensuring resource availability.
- Assisted in inventory management, optimizing stock levels through accurate tracking and reporting.
- Implemented customer service protocols to enhance guest satisfaction and resolve issues efficiently.
- Collaborated with management to develop training materials, improving employee onboarding processes.
Server/Host
El Cilantrillo Restaurant
Kissimmee, FL
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Amazing Gains Therapy
Orlando, FL
06.2022 - 08.2023
- Managed multi-line phone system to ensure efficient call handling and customer inquiries.
- Coordinated scheduling of appointments for staff and clients, optimizing office workflow.
- Maintained organized front desk area, enhancing overall office professionalism and efficiency.
- Assisted in onboarding new employees, providing support during initial training phases.
Education
Bachelors Degree - Aeronautical Science/ Aviation
Embry Riddle Aeronautical University
Daytona Beach, FL06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- Food Running
- Service prioritization
- Table Bussing
- Order Management
- Table Setting
- Guest Seating
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
Dave’s Hot Chicken
02.2025 - Current
Server/Host
El Cilantrillo Restaurant
02.2024 - 02.2025
Receptionist
Amazing Gains Therapy
06.2022 - 08.2023
Bachelors Degree - Aeronautical Science/ Aviation
Embry Riddle Aeronautical University