Ivanna Santana
Kissimmee,FL
Summary
Accomplished in enhancing customer experiences at El Cilantrillo Restaurant, I excel in multitasking and exceptional customer service, ensuring high-quality service without compromise. Skilled in cash handling and hospitality service expertise, my proactive approach and ability to thrive under pressure have consistently improved guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server/Host
El Cilantrillo Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
AMC Crew Member
AMC Theatres
01.2024 - Current
Host/ Server
Reggianos of Celebration
11.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Barista/ Assistant Manager
Canteen
07.2023 - 11.2023
- File Inventory
- Opening and closing procedures
- Update Menu
- Order Inventory
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Recepcionista
Amazing Gains Therapy
07.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Host/ Server
Olive Garden Restaurant
11.2022 - 02.2023
Education
Bachelors Degree - Aeronautical Science/ Aviation
Embry Riddle Aeronautical University
Daytona Beach, FL06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- Food Running
- Service prioritization
- Table Bussing
- Order Management
- Table Setting
- Guest Seating
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Host
El Cilantrillo Restaurant
03.2024 - Current
AMC Crew Member
AMC Theatres
01.2024 - Current
Host/ Server
Reggianos of Celebration
11.2023 - 01.2024
Barista/ Assistant Manager
Canteen
07.2023 - 11.2023
Host/ Server
Olive Garden Restaurant
11.2022 - 02.2023
Recepcionista
Amazing Gains Therapy
07.2022 - 03.2023
Bachelors Degree - Aeronautical Science/ Aviation
Embry Riddle Aeronautical University
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