Hi, I’m
Mallory Rush
Hotel Manager
Monroe,NC
Summary
High-energy Hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
10
years of professional experience
Work History
Hyatt Place -Daly Seven
Assistant General Manager
07.2023 - Current
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Courtyard Waverly - Hotel Equities
Part-Time Front Desk Agent
03.2023 - Current
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Courtyard Ballamtyne -Northwood Hospitality
Assistant General Manager
06.2022 - 04.2023
Job overview
- Ensure guest satisfaction and efficient operation of the hotel by supervising operating departments
- Ensuing the hotel has operating supplies by inputting order and paying invoices on time
- Ensuing a safe and healthy environment for the team
- Ensuring hotel restaurant operated properly
- Involved in weekly forecasting calls
- Facilitate Payroll
Aimbridge Hospitality
Assistant General Manager
08.2020 - 06.2022
Job overview
- Ensure guest satisfaction and efficient operation of the hotel by supervising operating departments
- Ensuing the hotel has operating supplies by inputting order and paying invoices on time
- Ensuing a safe and healthy environment for the team
- Involved in weekly forecasting calls
- Facilitate Payroll
- Taskforce
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Gaylord National Resort
Front Desk Agent
12.2019 - 05.2020
Job overview
- Laid off due to
- COVID-19)
- Assisted with guest check in
- Helping guest navigate through resort
- Operating Martha and Opera PM System
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
Education
Fortis College - PhoenixNashville TN
Associate of Science from Medical Assistant
05.2021
Northside High SchoolFort Smith AR
High School Diploma
06.2015
Skills
- Strong Organization
- Strong work ethic
- Microsoft Offices
- Hotel Management
- Market Basket
- A3
- Food beverage/Inventory
- Opera/ Colleague Advantage/SynXis/ LightSpeed/Fosse
- Team Leadership Expertise
- Profit and Loss Control
- Strategic Planning Skill
- Sales Forecasting
- Improve Performance
- Computer Assistance
- Staff Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager
Hyatt Place -Daly Seven
07.2023 - Current
Part-Time Front Desk Agent
Courtyard Waverly - Hotel Equities
03.2023 - Current
Assistant General Manager
Courtyard Ballamtyne -Northwood Hospitality
06.2022 - 04.2023
Assistant General Manager
Aimbridge Hospitality
08.2020 - 06.2022
Front Desk Agent
Gaylord National Resort
12.2019 - 05.2020
Fortis College - Phoenix
Associate of Science from Medical Assistant
Northside High School
High School Diploma
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