Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Ivanne Tabi

Fort Worth,TX

Summary

Dynamic Inside Sales Team Lead at ISNetworld Software with proven expertise in sales strategy and team leadership. Successfully enhanced customer engagement and retention through effective training and conflict resolution. Adept at CRM utilization, driving product improvements, and fostering strong client relationships to achieve organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Inside Sales Team Lead

ISNetworld Software
Dallas, TX
01.2022 - Current
  • Led inside sales team to enhance customer engagement and support strategies.
  • Trained team members on product features and effective sales techniques.
  • Coordinated communication between sales and technical departments for client needs.
  • Developed training materials for new hires on sales processes and tools.
  • Facilitated regular team meetings to discuss goals, challenges, and solutions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Resolved escalated customer complaints in a professional manner.
  • Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.
  • Managed customer accounts by providing solutions to any issues or concerns they may have had.

Customer Success Manager

Tandem Diabetes
San Diego, California
03.2019 - 12.2021
  • Managed customer onboarding processes to enhance user experience with diabetes management products.
  • Collaborated with cross-functional teams to address customer inquiries and resolve issues.
  • Developed training materials for customers on product usage and best practices.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Created reports outlining customer usage and retention metrics.
  • Advocated for customer needs within the organization, driving product improvements.
  • Developed and executed customer success strategies to increase retention rates.
  • Coordinated with the sales team to provide insights on customer needs and preferences.
  • Maintained detailed records of customer interactions in CRM systems for tracking purposes.
  • Provided customer onboarding and training to ensure successful product adoption.
  • Managed customer inquiries and complaints in a professional manner.

Customer Onboarding Coordinator

Betterhealthcare
New York, New York
08.2017 - 02.2019
  • Initiate contact with new customers via phone, email, or in-app messaging to explain onboarding process
  • Lead and carry out onboarding sessions: Support customers with product setup, configuration, and training to enhance understanding of product functionality.
  • Responded to customer questions by delivering accurate information on product features and best practices.
  • Assess customer advancement throughout onboarding phase and recognize any possible roadblocks or difficulties.
  • Consistently connect with customers: Supply additional support, resources, and guidance to promote realization of customer desired outcomes.
  • Collect customer feedback on onboarding experience and leverage information to refine process
  • Engage with sales, customer success, and product teams to facilitate an integrated customer experience.

Education

Bachelor of Science - Economics

University of Buea
Buea, Cameroon
05-2012

Skills

  • Sales strategy
  • CRM utilization
  • Team leadership
  • Product training
  • Customer account management
  • Market analysis
  • Pipeline management
  • Customer relationship management
  • Client relationship management
  • Problem solving
  • Conflict resolution
  • CRM management
  • Training development
  • Feedback collection
  • Software knowledge
  • Willingness to learn

Certification

  • Salesforce Associate Certification
  • PSM I (Professional Scrum Master)

Languages

French
Professional

Affiliations

  • Hiking
  • Watching Shows
  • Volunteer for church activities

Timeline

Inside Sales Team Lead

ISNetworld Software
01.2022 - Current

Customer Success Manager

Tandem Diabetes
03.2019 - 12.2021

Customer Onboarding Coordinator

Betterhealthcare
08.2017 - 02.2019

Bachelor of Science - Economics

University of Buea

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