Iveanna Tucker
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Social Media Manager
Avoir Management
Atlanta
03.2024 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Increased brand awareness by developing and implementing effective social media strategies.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Suggested and implemented new features to develop brand awareness.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed relationships with influencers to grow reach of company and create wider visibility.
Teacher
Kipp South Fulton
07.2012 - Current
- Developing teaching skills through regular feedback and coaching; Attend all school level professional development and certification coursework with Relay
- Worked with teachers from across the region to enhance personal and professional growth
- Matrix to senior level
- Provide individual or small group instruction for students
- Constantly assess students' progress and communicate results to families and colleagues.
Substitute Teacher
Clark County School District
01.2019 - 05.2022
- Create lesson plans if not already provided
- Adhere to the curriculum and lesson plan assigned by the regular teacher
- Oversee the normal classroom rhythms and activities; in hallways and cafeteria.
Communications Assistant
Caption Call
04.2017 - 01.2019
- Dictating/ captioning a variety of conversational topics verbatim
- Maintained a high level of dictation, speed, and accuracy
- Maintained strict consumer confidentiality.
Customer Liaison
California Closets
06.2014 - 08.2017
- Generated sales to local customers
- Responsible for day-to-day operations of the store regarding sales and promotions
- Contributed to an increase in sales transactions through using sales techniques to schedule consultations
- Trained new hires on work tasks related to their perspective position.
Customer Service Representative
APAC Customer Service
10.2012 - 04.2014
- Communicate via inbound and outbound phone calls with consumers
- Provide prompt resolution to customer inquiries
- Accurately document and update records in required systems.
Admissions Clerk
Circus Circus
09.2011 - 03.2014
- Sell tickets & collect fees from customers
- Provide information about facilities, entertainment options, and rules & regulations.
Education
M.A.T - Education
Relay Graduate School of Education
New York, NY06.2024
B.A. - Communications/ Journalism concentration
University of Phoenix
Phoenix, Arizona11.2016
Skills
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Social Media
- Content scheduling
- Excellent Multitasking
- Content Development
- Social Media Strategy
- Problem-Solving
- Critical Thinking
- Verbal and written communication
- Attention to Detail
- Facebook, Instagram, LinkedIn
- Audience Engagement
- Positive Attitude
- Networking and relationship building
Attributes
- Demonstrates leadership abilities in working in a team
- Organizational skill, writing skills, time management, retail
- Proficient in Microsoft Office Suites
- Office procedures (filing, copying, faxing, etc.)
- Creative (developed unique designs for business, packaging, etc.)
- Possess great attention to detail
- Adaptability
- Customer serviced oriented
Timeline
Social Media Manager
Avoir Management
03.2024 - Current
Substitute Teacher
Clark County School District
01.2019 - 05.2022
Communications Assistant
Caption Call
04.2017 - 01.2019
Customer Liaison
California Closets
06.2014 - 08.2017
Customer Service Representative
APAC Customer Service
10.2012 - 04.2014
Teacher
Kipp South Fulton
07.2012 - Current
Admissions Clerk
Circus Circus
09.2011 - 03.2014
M.A.T - Education
Relay Graduate School of Education
B.A. - Communications/ Journalism concentration
University of Phoenix