Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Iveant Perez

4500 NE 35th Street (29),FL

Summary

Dynamic manager with a proven track record at Striker Enterprises Inc., excelling in team leadership and customer service. Enhanced operational efficiency through strategic scheduling and conflict resolution, resulting in improved customer satisfaction. Skilled in business administration and time management, fostering a productive work environment.

Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.

Overview

9
9
years of professional experience

Work History

Manager

Striker Enterprises Inc.
10.2022 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Provided real-time coaching, guidance.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Supervised delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Coordinated efficient routes and schedules for 18 driver.
  • Improved delivery efficiency by optimizing routes and scheduling for the team.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Scheduled regular equipment and fleet maintenance.

Delivery Driver

FedEx
08.2016 - 10.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Education

Associate of Arts - Business Management

Berks Career & Technology Center
Wyomissing, PA
06-2004

High School Diploma -

Governor Mifflin
Shillington, PA
05-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Business administration
  • Computer skills
  • Schedule management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Striker Enterprises Inc.
10.2022 - 05.2025

Delivery Driver

FedEx
08.2016 - 10.2022

Associate of Arts - Business Management

Berks Career & Technology Center

High School Diploma -

Governor Mifflin

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Iveant Perez