Iveeth Carranza

Buford,GA

Summary

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Bilingual customer service professional with extensive experience in fast-paced retail and staffing environments.

Overview

years of professional experience

Work History

Recruitment Support / Customer Service Associate

CoWorx Staffing

01.2024 - Current

Assist candidates and clients via phone, email, and digital communication
Maintain records and resolve issues efficiently

Beauty Advisor

Ulta Beauty

01.2023 - 01.2025

Provided personalized customer service and handled multiple customers
Assisted with purchases, returns, and product inquiries

Assistant Manager

QuikTrip

01.2017 - 01.2023

Supervised daily operations and resolved customer concerns
Trained employees and managed high-volume interactions

Education

High School Diploma -

Berkmar High School

05.2015

Skills

Customer engagement via live chat
Bilingual (English/Spanish)
Analytical problem solving
Effective multitasking
CRM Systems
Written Communication
Time Management
Customer service
Customer support
Problem resolution
Team collaboration
Customer complaint resolution
Sales closing
Assertiveness
Data entry
MS office
Retail store support
Microsoft office
LiveChat messaging
Remote office availability
Sales expertise
Translation and interpretation services

Accomplishments

Supervised team of 8 staff members.
Increased satisfaction scores, faster resolution times, and higher retention rates
Consistently maintained a customer satisfaction score for 12 consecutive months by actively listening and implementing empathetic support strategies.
Increased repeat client retention over a six-month period through targeted follow-up and personalized communication.

Languages

English

Professional Working

Spanish