Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivelise Suarez

The Bronx

Summary

Diligent [Desired Position] with strong background in maintaining safety and security in various environments. Successfully handled numerous critical situations with calm and effective response. Demonstrated ability in conflict resolution and surveillance monitoring.

Overview

5
5
years of professional experience

Work History

Security Officer

Elite Investigations Ltd.
05.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Customer Support Team Lead

Five Below
10.2022 - 05.2023
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Streamlined support processes for improved efficiency and reduced response times.
  • Fostered a culture of continuous learning by sharing best practices across the team regularly.
  • Mentored new hires for seamless integration into the customer support team.
  • Provided regular feedback to team members on their performance, fostering growth and development opportunities.
  • Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
  • Coordinated schedules to ensure adequate coverage during peak hours or periods of increased call volume without compromising service quality standards.
  • Managed a team of customer support representatives, ensuring consistent quality in service delivery.

Security Guard

Strategic Security Corp.
01.2021 - 01.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.

Housekeeper

Ryan Chelsea Clinton
03.2020 - 07.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Education

High School Diploma -

Morris High School For Corlabortives Studies
1110 Boston Rd
07-2019

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Surveillance
  • CCTV monitoring
  • Superior customer service

Timeline

Security Officer

Elite Investigations Ltd.
05.2023 - Current

Customer Support Team Lead

Five Below
10.2022 - 05.2023

Security Guard

Strategic Security Corp.
01.2021 - 01.2022

Housekeeper

Ryan Chelsea Clinton
03.2020 - 07.2020

High School Diploma -

Morris High School For Corlabortives Studies