Ivelisse Jurado
St. Cloud,FL
Summary
Dynamic receptionist with a strong background in electronic medical records and insurance claims processing. Known for exceptional communication skills and a commitment to facilitating smooth patient flow, ready to support healthcare teams in delivering quality care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist/Healthcare Customer Service Representative
Orlando Family Medical
Kissimmee, Florida
02.2021 - 08.2025
- Greeted patients and visitors warmly upon arrival at Orlando Family Medical.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled patient appointments using electronic medical record systems.
- Verified patient information and updated records accurately in the database.
- Coordinated with medical staff to ensure smooth patient flow throughout the office.
- Maintained a clean and organized reception area for optimal patient experience.
- Processed insurance claims and payments efficiently at check-in and check-out.
- Assisted patients with inquiries about services and provided necessary information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Bus Driver
San German
Kissimmee, Florida
03.2021 - 09.2022
- Operated buses safely along designated routes, ensuring timely arrivals and departures.
- Conducted pre-trip inspections to verify vehicle safety and readiness for operation.
- Assisted passengers with boarding, disembarking, and luggage arrangements as needed.
- Communicated effectively with dispatch to report delays or incidents during transit.
Bus Driver
Luna Care Transpotation
Kissimmee, Florida
02.2022 - 07.2022
- Operated buses safely along designated routes, ensuring timely arrivals and departures.
- Conducted pre-trip inspections to verify vehicle safety and readiness for operation.
- Assisted passengers with boarding, disembarking, and luggage arrangements as needed.
- Communicated effectively with dispatch to report delays or incidents during transit.
- Enforced safety regulations and maintained order among passengers throughout the journey.
Preschool Teacher
My Angel Academy
Davenport, Florida
03.2004 - 07.2021
- Developed engaging lesson plans for diverse learning styles and abilities.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with parents to discuss student progress and address concerns.
- Facilitated daily activities promoting social, emotional, and cognitive development.
- Organized educational materials and resources to enhance interactive learning experiences.
- Assessed student progress through observations and informal evaluations regularly.
- Mentored junior staff in effective teaching techniques and classroom management skills.
Education
High School Diploma -
Osceola High School
Kissimmee, FL06-2003
Associate Education - Preschool Teacher
Ana G Mendez University
Orlando06-2001
Skills
- Electronic medical records
- Insurance claims processing
- Appointment scheduling
- Patient coordination
- Database management
- Customer relationship management
- Effective communication
- Time management
- Team collaboration
- Safety compliance
- Clerical support
- Reception desk management
- Office management
Certification
- Preschool Teacher certification
- Data Entry Certification
- Health care plans Certification
Timeline
Bus Driver
Luna Care Transpotation
02.2022 - 07.2022
Bus Driver
San German
03.2021 - 09.2022
Receptionist/Healthcare Customer Service Representative
Orlando Family Medical
02.2021 - 08.2025
Preschool Teacher
My Angel Academy
03.2004 - 07.2021
High School Diploma -
Osceola High School
Associate Education - Preschool Teacher
Ana G Mendez University
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