Ivelisse Lopez
New Haven
Summary
Dedicated professional with a strong background in customer service and training development. Skilled in creating positive customer experiences and mentoring teams for success. Aiming to leverage leadership and effective communication to drive organizational growth.
Overview
8
8
years of professional experience
Work History
Team Lead Trainer
Arby's
North Haven
04.2021 - Current
- Trained team members on customer service best practices and operational procedures.
- Mentored junior trainers, providing guidance on effective teaching methods and strategies.
- Monitored performance metrics to assess effectiveness of training programs.
Crew Team Member
Popeyes Chicken
North Haven
08.2019 - 03.2021
- Greeted customers and cultivated positive experiences in line with company standards.
- Prepared and served food items following safety and quality standards.
- Collaborated with team members to manage high-volume service periods effectively.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Greeted customers and cultivated positive experiences in line with company standards.
Child Care Helper
Family Day Care
New Haven
04.2018 - 11.2020
- Supervised children's activities and ensured safety during playtime.
- Assisted in preparing nutritious meals and snacks for children.
- Maintained a clean and organized environment for childcare activities.
- Implemented behavior management strategies to encourage positive interactions among children.
Education
High School Diploma -
Cooperative Arts And Humanities
New Haven, CT06-2021
Associate of Science - General Studies
Gateway Community College
New Haven, CTSkills
- Customer service
- Training development
- Performance assessment
- Operational procedures
- Learning management
- Team collaboration
References
References available upon request.
Timeline
Team Lead Trainer
Arby's
04.2021 - Current
Crew Team Member
Popeyes Chicken
08.2019 - 03.2021
Child Care Helper
Family Day Care
04.2018 - 11.2020
High School Diploma -
Cooperative Arts And Humanities
Associate of Science - General Studies
Gateway Community College