Ivelisse Rivera-Rodriguez
Marietta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Project Specialist
Home Depot
02.2022 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Customer Service Specialist-SMS
Home Depot.com
12.2012 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
Education
Bachelor of Arts - Art History, Criticism, And Conservation
Kennesaw State University
Kennesaw, GA06.2018
Skills
- Documentation Management
- Scope Definition
- Project Management
- Work Planning and Prioritization
- Relationship Building
- Detail Oriented
- Team Collaboration
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Project Specialist
Home Depot
02.2022 - Current
Customer Service Specialist-SMS
Home Depot.com
12.2012 - Current
Bachelor of Arts - Art History, Criticism, And Conservation
Kennesaw State University
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