Ivellisse Cruz
NORTHLAKE,TX
Summary
Performance-oriented Sales Manager with a proven track record in the healthcare industry. Adept at managing teams, ensuring regulatory compliance, and fostering strong relationships with providers and stakeholders to achieve organizational goals.
Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Pro Sales Manager
Medicare y Mucho Mas
01.2018 - Current
- Established strong business relationships with IPAs, primary physicians, specialists, pharmacies, and ancillary providers to ensure compliance with Medicare's metrics and star ratings
- Led and supported 18 sales team members, improving overall team performance and knowledge base
- Developed and implemented strategic marketing and sales plans and forecasts to achieve corporate objectives for products and services
- Enhanced customer satisfaction by delivering tailored sales presentations
- Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to clients
- Participated in industry conferences showcasing company products and expanding brand awareness
- Streamlined internal processes by creating and implementing efficient sales procedures
Sales Manager
Medicare y Mucho Mas
01.2010 - 01.2018
- Managed the Caguas, Puerto Rico and Guayama, Puerto Rico Regions, overseeing 22 municipalities and more than 40 employees to meet sales objectives and ensure compliance with Federal Regulations for Medicare Advantage in Puerto Rico
- Led a successful sales team by providing motivational coaching and performance-based incentives
- Developed strategic plans for high-value opportunities, including sales campaigns, bid proposal coordination, custom project specifications, and presentations
- Increased sales revenue by developing and implementing effective sales strategies
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
Sales Supervisor
Medicare y Mucho Mas
01.2007 - 01.2010
- Directly supervised the East Region with over 20 employees providing Medicare Advantage (MA) benefits while ensuring compliance with federal regulations
- Monitored sales plans and forecasting for the territory and assigned industry
- Trained employees on Medicare Advantage processes and regulations, and evaluated presentations conducted in the field
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts
Education
Bachelor of Arts - Psychology
Universidad De Puerto Rico
Rio Piedras, San JuanSkills
- Team leadership
- Reliability
- Detail-oriented
- Adaptability
- Client needs assessment
- Proposal development
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Dynamic Leader
- Result Oriented
- Market research
- Relationship building
Accomplishments
- Achieved sales increase from 6% to 22% increase over a 4 year.
- Managed a Sales team of 18 staff members
- Recognized as Manager of the Year for driving sales growth in the Southern Region of Puerto Rico from 2011-2015
- Recognized as Manager of the Year for driving sales growth in the Southern Region of Puerto Rico in 2016
- Recognized as Best Sales Supervisor in 2008 for increasing sales by 158%
- Recognized as Best Sales Supervisor in 2009 for increasing sales by a 122%
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pro Sales Manager
Medicare y Mucho Mas
01.2018 - Current
Sales Manager
Medicare y Mucho Mas
01.2010 - 01.2018
Sales Supervisor
Medicare y Mucho Mas
01.2007 - 01.2010
Bachelor of Arts - Psychology
Universidad De Puerto Rico
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