Iven Prado

• Cleaned car interiors using vacuums, brushes, and cleaning solutions.
• Dried cars with towels and cloths after washing and detailing.
• Inspected vehicles for any damage prior to detailing.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Analyzed customer feedback to identify areas of improvement in product offerings.
• Resolved customer complaints promptly and efficiently.
• Provided personalized service to build relationships with customers.
• Assisted customers in selecting appropriate products or services for their needs.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.
• Advised customers on the latest product features and benefits.
• Compiled reports on sales activity, progress towards goals, and other metrics.
• Educated customers about products and services offered by the company.
• Created presentations that showcased company's capabilities and offerings.
• Developed pricing proposals tailored to individual client requirements.
• Developed key customer relationships to increase sales.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Received customer vehicles for service and parked them in designated areas.
• Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
• Maintained inventory of detailing products and restocked shelves as needed.
• Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
• Inspected vehicle engines upon arrival to identify any potential issues or malfunctions.
• Prepared rental cars for customers who requested them while their own vehicle was being serviced.
• Transported completed vehicles back to the customer's residence or place of business.
• Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
• Contributed to service ticket writing and tagging of customer vehicles.
• Tracked and documented completed duties.
• Maintained inventory of necessary supplies.
• Maintained grounds, buildings and organized vehicle lot and storage areas.
• Moved and worked with vehicles to support sales activities.
• Drove vehicles to different areas of dealership to meet display standards.
• Traveled to local vendors to pick up supplies or equipment repairs.
• Greeted customers and opened car doors to enhance service.

• Used pallet jacks to move items to and from warehouse locations.
• Received deliveries, scanned packages and updated orders in internal database.
• Recognized defective material and reported issues to management.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Loaded trucks for outbound orders and unloaded trucks for inbound orders.
• Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

• Gathered competitor data, analyzing pricing, product sales and marketing strategies.
• Measured marketing, advertising and communications program performance and developed strategy.
• Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Identified hardware issues caused by component failures using approved diagnostic tools.
• Checked in computers and performed diagnostics for repair.
• Updated or installed software for customers to ensure computer efficiency.
• Assisted customers with new computer and accessory purchases.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Installed, set up and repaired devices and system components.
• Utilized hand and power tools, resistance meters and oscilloscopes to locate circuit and component faults.

• Developed and implemented strategic social media marketing plans.
• Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
• Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
• Utilized Twitter and Facebook to promote products, services and content.
• Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
• Analyzed market data to determine ways to reach target audience or intended segments.
• Engaged with and responded to online audience through relevant comments.
• Identified target audience and developed optimized communication plans to engage and interest individuals.
• Developed and maintained companies' corporate image and identity using logos and signage.
• Posted useful, creative and timely content on social media, blog and website.
• Planned, produced and edited video projects to maximize engagement.
• Monitored website and social media traffic.
• Utilized editing and photography tools to enhance storytelling.
• Reviewed analytics reports measuring success of campaigns.
• Researched products subjects before writing and publishing.
• Brainstormed creative methods to relate facebook content to target demographics.
• Followed trends in industry and target genre to capitalize on emerging trends.
• Managed campaign development, creative designs and ad tracking.
• Gathered and evaluated promotional data to improve future planning.
• Increased traffic to instagram/facebook by developing and implementing attention-grabbing plans.
• Wrote strong advertising copy for use in email blasts, social media posts and online ads.

• Directed drivers to parking spots.
• Patrolled parking areas and monitored car safety to prevent theft and damage.
• Resolved all customer issues to maintain high standards of customer satisfaction.
• Responded to questions about local area and company services.
• Maintained cleanliness, neatness and organization of all areas.
• Positioned barricades and gates to maximize traffic flow through the parking lot.

My responsibilities here are to help people on board the kayaks give them tips on how to paddle if they haven't kayak before. I make sure the kayaks are in good condition, clean them up so they could be ready to go back out on the water. Inside of the shop i open and close up shop depending on schedule i make sure that it is clean inside, restock items if needed. Count the register at the beginning of shift and the end of the shift also make copy of maps and wavers. Answer customers phone calls to inform them with information that is asked or reservations if needed .

• Provided highest quality customer service standards by anticipating customer needs.
• Resolved guest problems and complaints to improve overall satisfaction.
• Demonstrated excellent knowledge of reservations processes and time management during peak periods.
• Worked with clients to coordinate details of special functions to ensure events ran smoothly.
• Welcomed guests and assisted with reservations, check-ins and inquiries.
• Recorded guest payments, verifying identification and credit card information to prevent fraud.
• Set and confirmed reservations for guests in person and by phone.