Baltazar Aquino
Wylie
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Big Dash Ice Cream & Pastries
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Order Entry Manager
La Bodega Meat And Produce
08.2021 - 10.2023
- Coordinated with purchasing teams on necessary adjustments based on incoming orders volume.
- Maintained a comprehensive understanding of product offerings to provide informed recommendations to customers when needed.
- Managed a team of order entry specialists, providing guidance and support as needed while fostering a positive work environment.
- Contributed to the development of departmental policies and procedures by providing input based on industry knowledge and experience.
- Maintained accurate records of all orders processed daily/weekly/monthly basis for reporting purposes and analysis of trends.
- Collaborated with sales, production, and shipping teams to ensure timely delivery of orders and minimize delays.
- Monitored inventory levels closely, alerting relevant departments to potential shortages or surplus stock situations.
- Reduced errors in orders by implementing thorough review processes prior to submission.
- Established best practices for order processing and documentation, ensuring a consistent approach across the team.
- Ensured data accuracy by meticulously reviewing and validating order information before entering it into the system.
- Trained new team members on company policies, procedures, and software systems, ensuring seamless integration into the team.
- Updated reports, managed accounts, and generated reports for company database.
- Implemented cross-departmental communications strategies to facilitate better coordination between teams involved in the order fulfillment process.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Built and managed processes for tracking and monitoring department performance.
Order Entry Specialist
La Bodega Meat And Produce
05.2015 - 08.2021
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Optimized internal databases for quicker access to relevant information during the order entry process.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Conducted regular audits of completed orders to identify any inaccuracies or inconsistencies before sending them forward in the fulfillment process.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Received and followed pick sheets to gather merchandise for customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Receiving Associate
La Bodega Meat And Produce
01.2011 - 05.2015
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Inventory Control Analyst
La Bodega Meat And Produce
03.2010 - 01.2011
- Checked work and purchase orders against actual materials and resolved variances.
- Helped create and improve inventory control policies.
- Increased order accuracy by conducting regular audits and implementing a robust quality control system.
- Improved turnover rates by proactively identifying slow-moving items and developing targeted sales strategies.
- Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
- Implemented a successful cycle counting program, improving overall inventory accuracy and reducing the need for time-consuming full physical counts.
- Implemented barcode scanning technology to streamline inventory processes and improve overall productivity.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Picker
La Bodega Meat And Produce
08.2008 - 03.2010
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Technician - Electronic
ITEXSAL
El Salvador06.2006
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Store Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Store Manager
Big Dash Ice Cream & Pastries
11.2023 - Current
Order Entry Manager
La Bodega Meat And Produce
08.2021 - 10.2023
Order Entry Specialist
La Bodega Meat And Produce
05.2015 - 08.2021
Receiving Associate
La Bodega Meat And Produce
01.2011 - 05.2015
Inventory Control Analyst
La Bodega Meat And Produce
03.2010 - 01.2011
Picker
La Bodega Meat And Produce
08.2008 - 03.2010
Technician - Electronic
ITEXSAL
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