Iveth Torres Uribe
Simi Valley,CA
Summary
Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
7
7
years of professional experience
Work History
Supervisor
Porto's Bakery And Cafe
Northridge, CA
06.2017 - Current
- Directed and supervised a team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels regularly to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Created new strategies for improving customer service standards within the organization.
COPE Health Scholar
Adventist Health Simi Valley
Simi Valley, CA
06.2019 - 10.2020
- Assisted in the development of care plans for patients, including providing health education.
- Provided support to providers with patient visits, including taking vital signs and medical histories.
- Observed provider encounters to gain knowledge of clinical practices and procedures.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Greeted, guided and offered assistance to patients and visitors.
- Restocked supplies and cleaned equipment between patients.
Education
Associate of Arts - Behavioral Sciences
Los Angeles Valley College
Van Nuys, CASkills
- Employee Motivation
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Priority management
- Schedule development
- Operations Management
- Process Monitoring and Improvement
- Policy Enforcement
- Staff Management
Languages
Spanish
Professional
Timeline
COPE Health Scholar
Adventist Health Simi Valley
06.2019 - 10.2020
Supervisor
Porto's Bakery And Cafe
06.2017 - Current
Associate of Arts - Behavioral Sciences
Los Angeles Valley College
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