Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivette Gonzalez

Lakeland,FL

Summary

Results-driven Shift Lead with a proven track record in related positions, recognized for making sound decisions and motivating team members through hands-on leadership. Trusted for effectively managing challenges and mediating conflicts to ensure smooth operations. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Talented Manager with expert team leadership, planning, and organizational skills honed during a successful career, adept at equipping employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

27
27
years of professional experience

Work History

Private Nanny- Lakeland

Private Care
07.2019 - Current
  • Provided individualized care and support for children's developmental needs.
  • Developed and implemented engaging educational activities tailored to age groups.
  • Managed daily routines, ensuring consistency in schedules and activities.
  • Fostered a safe and nurturing environment conducive to learning and growth.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.'

Assistant Manager

Walgreens
06.2001 - 12.2015
  • Delivered prompt, courteous customer experiences through skilled leadership of an assistant manager.
  • Monitored employee performance and proactively corrected problems impacting team results.
  • Kept environment clean and safe for personnel and guests.
  • Ordered and managed supply inventory for whole store while scanning outs of inventory twice a week.
  • Ran store while store manager was out of store for 2 weeks.
  • Met shift coverage demands with well-organized schedules and assignment lists.
  • Resolved problems involving shift personnel and outside parties.
  • Improved team efficiency by coordinating production workflow and maintaining production schedules.
  • Identified training needs by developing and implementing needs assessments.
  • Store was always 90% or above for all our goals & KPI on inventory, pharmacy wait times, scan outs, damaged or stolen merchandise.
  • Met customer demands by tracking market changes and adapting strategies to match.
  • Trained other shift leads by opening/closing store.

Inventory/sims

Walgreens
10.1998 - 02.2000
  • Acquired experience in cash register reconciliation, large deposits, and money handling.
  • Consistently increased personal sales goals set by the store.
  • Monitoring the inventory and ordering the stores supplies.
  • Adapted to changing priorities and unexpected situations.
  • Coached new trainees on how to go about inquiring customers on signing up for store rewards card.
  • Rotated stock through clearance mark downs and special sales promotions.

Sales Floor Associate

Walgreens
08.1998 - 10.1998
  • Handling Inventory, ordering and stocking supplies also by greeting customers, handling phone calls and providing great customer service.
  • Handling returns and exchanges of inventories.
  • Contributed to store cleanliness and professionalism by promptly handling any spills or breakage on sales floor.
  • Assisted customers with store questions with current information on return policies, hours, and promotions.
  • Processed customer transactions with POS register system to effectively handle cash, card, and mobile payments.
  • Greeted customers and asked open-ended questions to assess needs.

Education

High school -

Central High school
Bridgeport, CT
06.1995

Skills

  • Efficiency optimization
  • Productivity advancement
  • Appointment organization skills
  • Effective work delegation
  • Collaborative team management
  • Team building
  • Workforce development

Languages

Spanish
Native or Bilingual

Timeline

Private Nanny- Lakeland

Private Care
07.2019 - Current

Assistant Manager

Walgreens
06.2001 - 12.2015

Inventory/sims

Walgreens
10.1998 - 02.2000

Sales Floor Associate

Walgreens
08.1998 - 10.1998

High school -

Central High school

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