Marquetta James
Orange,USA
Summary
Results-driven transportation coordinator specializing in logistics optimization and route planning. Proven ability to enhance service efficiency while ensuring compliance with safety regulations. Strong communicator dedicated to maintaining timely updates and fostering relationships between drivers and clients.
Overview
18
18
years of professional experience
Work History
Transportation Coordinator
WillScot
Orange, USA
12.2020 - Current
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Coordinated transportation schedules for efficient delivery of modular units.
- Plan delivery routes, dispatch drivers to complete deliveries, keep current and accurate record of shipment and delivery details
- Managed communication between drivers and clients for timely updates.
- Oversaw compliance with safety regulations in transportation operations.
- Collaborated with warehouse staff to streamline loading procedures.
- Organized routes to minimize delays and enhance service efficiency.
- Developed relationships with third-party logistics providers for support.
- Trained new team members on transportation protocols and procedures.
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Communicated with drivers during transit, clearly conveying route updates.
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
- Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
Case Manager
Orange County Disaster Rebuild
Orange, USA
01.2022 - 07.2023
- Assessed and implemented plans to ensure clients maintained safe, sanitary, and secure housing.
- Coordinated case management services for disaster recovery clients.
- Assessed client needs and developed tailored support plans.
- Facilitated communication between clients and community resources.
Client Relations Manager, Project Supervisor
Kel & Coe Contracting
Lake Charles, USA
11.2019 - 01.2022
- Developed communication strategies to enhance client engagement and satisfaction.
- Analyzed client needs and recommended appropriate services for improvement.
- Assessed monthly reports to review client activity and identify opportunities.
- Coordinated project timelines and ensured alignment between teams and clients.
- Facilitated regular meetings to gather feedback and discuss project progress.
- Responded promptly to customer inquiries regarding products or services.
Office Manager/Bookkeeper
Classy Cleaning
Lake Charles, USA
03.2017 - 07.2019
- Organized office operations and procedures, calculated payroll and mileage reimbursement, designed filing system, and maintained employee health and financial wellness programs to support overall workplace wellbeing.
- Managed daily office operations and ensured efficient workflow.
- Coordinated schedules and appointments for staff and clients.
- Oversaw supply inventory and placed orders as needed.
Client Relations Manager
Classy Cleaning
Lake Charles, USA
04.2018 - 01.2019
- Cultivated strong client relationships to enhance business value. Delivered exceptional service to uphold positive business reputation. Resolved customer complaints promptly and professionally.
- Managed client communication for service requests and feedback.
- Developed and maintained strong relationships with key clients.
- Coordinated service schedules and ensured timely delivery of cleaning services.
Bookkeeper
Classy Cleaning
Lake Charles, USA
08.2015 - 01.2019
- Managed general accounting tasks and ensured accuracy of complete financial records.
- Managed financial records and transactions for residential cleaning services.
- Processed vendor invoices and ensured timely payments for supplies.
- Reconciled bank statements with daily transactions and bookkeeping entries.
Receptionist/Accountant Assistant
EXPOSE' TAX & FINANCIAL SERVICES
Norcross, USA
01.2012 - 01.2015
- Greeted visitors in person and on the telephone, providing information or directing inquiries to appropriate personnel. Resolved client inquiries and issues related to tax returns, banking, refunds, software vendors, and loan inquiries, ensuring customer satisfaction. Maintain records of invoices, payments and transactions preparing accounts payable invoices and purchase orders, petty cash and payroll also process and keep filing and invoice monitoring systems up to date
- Greeted clients and visitors warmly upon arrival at the financial services office.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments for clients, coordinating with tax professionals and financial advisors.
Office Manager
KWIK KAR LUBE & TUNE
Lake Charles, USA
02.2010 - 03.2012
- Managed financial tasks including budgeting and forecasting to support effective resource allocation.
- Oversaw inventory levels, ensuring optimal stock availability to meet operational demands.
- Interacted with external clients, fostering professional relationships to enhance service delivery.
- Completed bank reconciliations
- Created invoices on collection accounts
Office Assistant
Tracy Jordan Contracting
Baton Rouge, USA
01.2009 - 05.2010
- Generated accurate invoices and monthly statements to facilitate timely payments
- Assisted with financial transactions and record keeping
- Compiled statistical reports to inform management decisions
- Addressed client and vendor issues to maintain positive relationships
- Accepted incoming stock and processed materials for inventory management incoming stock and materials
Education
GENERAL EDUCATION - HIGH SCHOOL DIPLOMA
WASHINGTON MARION HIGH SCHOOL
Lake Charles, LA05-2008
Skills
- Logistics coordination
- Transport scheduling
- Freight scheduling
- Carrier management
- Cargo monitoring
- Regulatory compliance
- Efficiency optimization
- Accounts Receivable
- Accounts Payable
- Ledger reconciliation
- Bank Reconciliation
- Account Reconciliation
- Bookkeeping
- Billing
- Statement preparation
- Journal Entries
- Data Entry
- Microsoft Excel
- Spreadsheets
- Microsoft Office
- Office Management
- Scheduling
- Dispatch coordination
- Customer Service
- Account Management
- Communication skills
- Problem solving
- Collaborative teamwork
- Clear communication
- Time management
- Human Resources
- Operational efficiency
- Supplier collaboration
- Report writing
- Efficiency optimization books
- Clear communication
- Collaborative teamwork
- Time management
- Transport scheduling
Timeline
Case Manager
Orange County Disaster Rebuild
01.2022 - 07.2023
Transportation Coordinator
WillScot
12.2020 - Current
Client Relations Manager, Project Supervisor
Kel & Coe Contracting
11.2019 - 01.2022
Client Relations Manager
Classy Cleaning
04.2018 - 01.2019
Office Manager/Bookkeeper
Classy Cleaning
03.2017 - 07.2019
Bookkeeper
Classy Cleaning
08.2015 - 01.2019
Receptionist/Accountant Assistant
EXPOSE' TAX & FINANCIAL SERVICES
01.2012 - 01.2015
Office Manager
KWIK KAR LUBE & TUNE
02.2010 - 03.2012
Office Assistant
Tracy Jordan Contracting
01.2009 - 05.2010
GENERAL EDUCATION - HIGH SCHOOL DIPLOMA
WASHINGTON MARION HIGH SCHOOL