Ivette Hebbert
Miami ,FL
Summary
Dynamic Operations Manager with a proven track record at Firstwatch, enhancing efficiency through strategic process improvements and robust staff training. Skilled in problem-solving and team leadership, I foster a culture of continuous improvement, ensuring optimal inventory management and exceptional customer service. Committed to driving productivity and operational excellence.Navigating with infectious positivity and relentless!
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Manager
Firstwatch
09.2021 - Current
- Streamlined daily operations to enhance efficiency and reduce delays.
- Implemented process improvements that increased productivity across teams.
- Oversaw inventory management, ensuring optimal stock levels were maintained.
- Developed training programs for staff, improving onboarding and operational knowledge.
- Coordinated with cross-functional teams to ensure alignment on operational goals.
- Led regular performance reviews, fostering a culture of continuous improvement among staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Bartender
Bahama Breeze Island Grille
2021 - 2023
- Enhanced overall profitability.
- Strengthened relationships with clients to ensure long-term engagement.
- Delivered exceptional support to enhance customer satisfaction.
- Conducted comprehensive training sessions.
Shift Lead
Topgolf
2016 - 2022
- Facilitated positive interactions to boost client loyalty.
- Coordinated task distribution to optimize shift performance.
- Optimized employee development initiatives.
- Conducted recruitment processes to identify suitable candidates.
- Trained and mentored new team members on service protocols, enhancing overall team performance.
- Supervised daily operations to ensure exceptional guest experiences and adherence to company standards.
Customer Service Manager
Bjs Wholesales Club
2019 - 2021
- Recruited and onboarded new employees.
- Enhanced workforce capabilities via targeted development strategies.
- Streamlined scheduling processes for optimal productivity.
- Supervised operational processes.
Assistant Store Manager
Musart Art Gallery
2012 - 2015
- Coordinated timely procurement of stock.
- Optimized talent acquisition strategies to meet organizational goals.
- Enhanced workforce capabilities via targeted training initiatives.
- Supervised everyday business functions.
- Strengthened client retention.
Education
High School Diploma - Educational Leadership And Management
North Miami Beach Senior Highschool
Miami, FLReal Estate License -
Gold Coast Realty
Aventura, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Operations oversight
Accomplishments
- Taken a lower ranked restaurant to the top 100 in company
Certification
- CPR certification
- Certificate in Management
Timeline
Operations Manager
Firstwatch
09.2021 - Current
Bartender
Bahama Breeze Island Grille
2021 - 2023
Shift Lead
Topgolf
2016 - 2022
Customer Service Manager
Bjs Wholesales Club
2019 - 2021
Assistant Store Manager
Musart Art Gallery
2012 - 2015
High School Diploma - Educational Leadership And Management
North Miami Beach Senior Highschool
Real Estate License -
Gold Coast Realty