Ivette Montalvo
The Bronx
Summary
Strategic Assistant Manager with expertise in supervising operations and staff management. Drives team collaboration to boost productivity and achieve performance targets. Demonstrates strong leadership and problem-solving skills, ensuring seamless coverage of operational needs.
Overview
36
36
years of professional experience
Work History
Assistant Manager
Simpson Thacher & Bartlett
New York
06.1990 - Current
- Led team to deliver premier professional service across all departmental responsibilities.
- Managed client relationships and developed communication strategies to enhance service quality.
- Supervised daily operations, including shift scheduling and duty assignments for optimal workflow.
- Provided strategic oversight of telephone reception and taxi services, ensuring exceptional customer service.
- Managed key performance indicators and monitored call pick-up metrics to enhance staff performance.
- Developed and implemented training programs to ensure consistent delivery of high-quality service.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Supported manager in reception and communications, overseeing department operations and staff coordination.
Education
Bachelor of Arts - Organizational Leadership
Fordham University
Bronx, NY02-2026
Skills
- Staff management
- Team leadership
- Task delegation
- Staff development
- Employee performance evaluations
- Client relationship management
- Effective communication
- Problem resolution
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Simpson Thacher & Bartlett
06.1990 - Current
Bachelor of Arts - Organizational Leadership
Fordham University