IVETTE NORBERTO

• Delivered comprehensive in-home pet sitting and dog walking services, accommodating animals of various sizes and needs.
• Implemented a personalized approach for each pet, ensuring comfort and safety, with a strong preference for preliminary meetings to establish trust and compatibility.
• Adapted to client needs by offering flexibility for last-minute emergency care requests, emphasizing reliability and commitment.
• Maintained detailed records of pet care activities, dietary requirements, and medication schedules to share with pet owners, guaranteeing thorough communication and care continuity.

• Provide food, drinks, and extra care to any and all customer needs to give them a custom tailored dining experience

Provide an elevated dining experience for each guest through attentive tending, informative knowledge on our menu, and creating an exciting and encouraging space for guests to enjoy

• Provided exceptional customer service to enhance guest dining experiences.
• Took and processed orders accurately using point-of-sale system.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining area and service stations.
• Assisted in training new team members on menu and service standards.
• Handled customer inquiries and resolved issues promptly and professionally.
• Managed multiple tables simultaneously while maintaining attention to detail.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Provided exceptional service to high volume of daily customers.
• Greeted customers, answered questions, and recommended specials to increase profits.

• Managed seating arrangements and efficiently took orders in-person, via phone, and through Uber Eats.
• Ensured a high level of customer satisfaction by maintaining friendly interactions and addressing any concerns promptly.
• Facilitated smooth communication between the front of the house and the kitchen to ensure accurate and timely order fulfillment.
• Consistently provided exceptional service, leading to positive customer experiences and ensuring all guests left with a smile.

• Assisted small businesses in securing necessary funding to support their operations and growth initiatives.
• Provided expertise in credit repair services, helping clients improve their credit scores for better financial opportunities.
• Expanded customer options by connecting them with a broad network of financial solutions and paths to pursue, tailored to their specific needs and situations.

• Mastered the preparation of a diverse range of specialty drinks, both hot and cold, along with crafting milkshakes and an assortment of pastries.
• Expertise in decorating pastries and arranging visually appealing display cases.
• Responsible for maintaining a clean and well-stocked front-of-house environment.
• Gained experience in the art of chocolatier, enhancing product variety and quality.
• Excelled in delivering exceptional customer service, consistently ensuring that all patrons left highly satisfied with their café experience.

• Provided comprehensive grooming assistance, including washing and drying dogs of various breeds and sizes.
• Performed ear cleaning and combing for dogs with curly fur, ensuring their comfort and hygiene.
• Maintained a clean and orderly grooming environment to ensure a safe and pleasant experience for all pets.

• Assisted customers by providing expert advice on animal care, husbandry, and product recommendations to suit their pets' needs.
• Responsible for the welfare of animals within the store, including feeding, cleaning, and monitoring health conditions to ensure they were happy and healthy.
• Passionate about animal welfare, ensuring that all pets and customers left satisfied with their PetSmart experience.