Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ivette Perez

Chandler,AZ

Summary

Driven customer service representative with years of experience serving the community with compassion and active listening. Inspiring Coach bringing extensive experience guiding and mentoring agents to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring agents to build sustainable training.

Overview

10
10
years of professional experience

Work History

Development Center Coach

JP Morgan Chase
10.2023 - Current
  • Assisted with training new employees on billing procedures account management processes and best practices
  • Develop learning paths and provide individual coaching to team members to enhance their agile practices and mindset
  • Enhanced team performance by developing and implementing effective coaching strategies
  • Analyzed and evaluated team performance metrics to identify areas of improvement
  • Provided support during career transitions by offering guidance on navigating change, setting achievable goals, and overcoming obstacles
  • Achieved positive outcomes by utilizing a variety of coaching methodologies tailored to each client''s learning style and personality type

Collections Specialist

JP Morgan Chase
08.2022 - 10.2023
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
  • Responded promptly to customer inquiries regarding their accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situation

Attendance Tech

Hartford SE Elementary
01.2015 - 07.2022
  • Handle registration, withdrawals and maintain appropriate records
  • Analyze legal documentation and communicate with the correct correspondence
  • Assisted with training new employees at different sites.
  • Managed time efficiently in order to complete all tasks within deadlines

Special Education Clerk

Hartford SE Elementary
09.2014 - 12.2014
  • Schedule meetings with correct correspondence to review yearly files
  • Verbal and written translator
  • Maintain appropriate files and records
  • Handle inbound and outbound calls.

Direct Care Staff

Peps Kids foster group home
01.2014 - 12.2014
  • Maintain medical records and client reports
  • Develop and implement activity plans according to individual needs
  • Monitored client progress and conducted assessments to ensure client safety
  • Administered medication to clients and monitored their health status.

Education

High School Diploma -

Hamilton High School
06.2011

Skills

  • Microsoft office
  • Organizational Skills
  • Time Management
  • Verbal and Written Communication
  • Bilingual- Spanish
  • Team building
  • Customer Service
  • Organization skills
  • Group Facilitation
  • Team Development
  • Event Scheduling
  • Coaching Meetings

References

  • Jayson Fulton, (480) 226-3799
  • Heather Anguiano, (480) 201-2246
  • Erica Castorena, (915) 346-8367
  • Maria Rodriguez, (480) 300-2999

Languages

Spanish
Native or Bilingual

Timeline

Development Center Coach

JP Morgan Chase
10.2023 - Current

Collections Specialist

JP Morgan Chase
08.2022 - 10.2023

Attendance Tech

Hartford SE Elementary
01.2015 - 07.2022

Special Education Clerk

Hartford SE Elementary
09.2014 - 12.2014

Direct Care Staff

Peps Kids foster group home
01.2014 - 12.2014

High School Diploma -

Hamilton High School

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Ivette Perez