Ivette Powell
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Specialist III Private Client Wires
Chase Bank
Houston, TX
06.2020 - Current
- Processed domestic and international wire transfers efficiently and accurately.
- Verified transaction details to ensure compliance with regulatory requirements.
Specialist II Chase Private Client
Chase Bank
Houston, TX
06.2014 - 06.2020
- Managed relationships with high-net-worth individuals in order to build trust and loyalty towards the bank's brand.
- Provided excellent customer service by responding to inquiries in a timely manner and resolving problems quickly.
Telephone Banker IV Consumer Escalation
Chase Bank
Houston, TX
07.2008 - 06.2014
- Managed customer escalations to ensure timely resolution of complex issues.
- Collaborated with cross-functional teams to enhance service delivery and support processes.
Telephone Banker II
Chase Bank
Houston, TX
02.2008 - 07.2008
- Collaborated with team members to enhance customer service experiences.
- Maintained a comprehensive knowledge of bank policies and procedures to ensure quality service delivery.
Telephone Banker I
Chase Bank
Houston, TX
09.2006 - 02.2008
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services offered by the bank.
Store Manager
Taco Cabana
Houston, TX
06.2005 - 08.2006
- Conducted inventory checks to ensure product availability and freshness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Food Service Worker
Traders Village
Houston, TX
10.2004 - 05.2005
- Operated cash register to process cash, check, and credit card transactions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2005
Skills
- Teamwork and collaboration
- Detail-oriented approach
- Multi-tasking proficiency
- Effective problem solver
- Customer Service-oriented
- Reliability
Timeline
Specialist III Private Client Wires
Chase Bank
06.2020 - Current
Specialist II Chase Private Client
Chase Bank
06.2014 - 06.2020
Telephone Banker IV Consumer Escalation
Chase Bank
07.2008 - 06.2014
Telephone Banker II
Chase Bank
02.2008 - 07.2008
Telephone Banker I
Chase Bank
09.2006 - 02.2008
Store Manager
Taco Cabana
06.2005 - 08.2006
Food Service Worker
Traders Village
10.2004 - 05.2005
High School Diploma -
Langham Creek High School
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