Ivette Santiago
Port Saint Lucie
Summary
Accomplished customer service professional with over 40 years of experience in the federal government and private sector.
Expert in providing critical information to the public, determining eligibility for Social Security benefits.
Including disability, Medicare, and retirement.
A dependable and results-driven professional known for problem-solving, claim processing, and.
Delivering excellent customer service.
Proven success in both government roles and retail sales, showcasing versatility and reliability.
Diverse work environments.
Overview
41
41
years of professional experience
Work History
Claim Specialist
Social Security Adminstration
Fort Lauderdale
01.1984 - 03.2025
- Conducted comprehensive interviews with individuals applying for retirement, Medicare, and disability benefits.
- Evaluated benefit eligibility based on federal regulations, and ensured timely, accurate claims.
processing.
- Referred disability cases to appropriate state agencies and conducted follow-ups on appeals and inquiries.
- Maintained strong communication skills and professionalism in handling sensitive information and customer concerns.
Sales Associate
Macys Department Store
Fort Lauderdale
01.1999 - 07.2001
Provided excellent customer service in a fast-paced retail environment.
- Assisted customers with purchases, returns, and product inquiries, contributing to overall customer satisfaction.
satisfaction.
- Demonstrated reliability by consistently meeting work schedules, and supporting team goals.
- Handled transactions accurately, and maintained a well-organized sales floor.
Education
High School Diploma -
St. Croix Central High School
United States Virgin Islands 06-1976
Skills
- Customer Service
Interviewing and information gathering
Claims processing
- Problem Solving
Sales and Product Support
- Federal Regulations Compliance
- Case Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Macys Department Store
01.1999 - 07.2001
Claim Specialist
Social Security Adminstration
01.1984 - 03.2025
High School Diploma -
St. Croix Central High School