Ivette Tejada
Ennis,TX
Summary
Accomplished professional with extensive experience excelling in administrative support and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts. Adept at problem-solving and proficient multitasking, driving success through strategic initiatives and staff training. Recognized for improving workflow through innovative solutions.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Sr. Office Assistant
City of Dallas - Code Compliance
Dallas, Texas
06.2024 - Current
- Processed and issued garage sale permits
- Managed citation records, including voids and dismissals and ordering (civil, Criminal, parking and V tickets)
- Cross-trained in multiple departmental functions(Single /multi rental registration, Lien Disputes, Consumer protection,Vacant property registration, Cash reciepts)
- Handled open records requests in compliance with regulations
- Maintained vacant lot and building registration records
- Assisted with processing and tracking privileged liens
Office Manager
Excel Psychiatry PLLC
McKinney, TX
07.2023 - 05.2024
- Directed administrative staff in customer service, overseeing performance evaluations and coaching.
- Implemented scheduling plans and delegated assignments, adjusting priorities as needed.
- Estimated personnel needs and facilitated candidate selection for administrative positions.
- Coordinated patient scheduling and appointment reminders for optimal workflow.
- Trained and supervised administrative staff on best practices and protocols.
- Resolved employee complaints and recommended disciplinary actions when necessary.
- Developed policies and procedures to enhance operational effectiveness and monitor compliance.
- Facilitated communication between clinicians, patients, and external vendors.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Service Lead
Healthcare Highways
Frisco, TX
12.2021 - 07.2023
- Supervised and evaluated customer service staff in call center operations.
- Coached team members, providing technical direction as necessary.
- Conducted interviews, evaluated candidates, and recommended hires or disciplinary actions.
- Trained new hires on departmental procedures to ensure exceptional customer service.
- Developed and implemented long-range customer service strategies and programs.
- Communicated policies and evaluated employee performance for recognition purposes.
- Coordinated workflow, delegated tasks, and adjusted resources as needed.
- Monitored daily operations to ensure high-quality customer service delivery.
Patient Navigator
HealthCare Highways
Frisco, TX
12.2022 - 06.2023
- Facilitated effective care coordination by communicating with patients, families, physicians, and healthcare team members.
- Assisted patients in scheduling appointments with specialists and other healthcare providers.
- Provided information on insurance coverage while supporting patients in applying for benefits and appealing denied claims.
- Utilized problem-solving skills to clarify health conditions and treatment options for patients.
- Helped patients access resources and support when addressing questions or concerns.
SRS payroll/supervisor
Kroger stores
Frisco, TX
09.2019 - 03.2022
- Supervised, approved, and verified all bi-weekly and monthly payrolls for uniformed and civilian employees.
- Analyzed and validated payroll results, coordinating corrective actions across all departments.
- Ensured accurate execution of electronic payroll transactions to maintain compliance.
- Initiated payroll transactions recording postings to clearing accounts and general ledger accounts.
- Calculated and reconciled data from various payroll reports, preparing disbursements efficiently.
- Oversaw creation of third-party vendor reports, initiating timely vendor payments.
- Evaluated and approved garnishment reports, managing release of garnishment payments.
- Reissued lost W-2s or 1099Rs and performed research for tax reporting inquiries.
Referral Coordinator
Baylor Scott & White Health
Frisco, TX
01.2019 - 11.2021
- Schedule patients refill of medications as well as follow ups.
- Handled medication information for insurance purposes as well as billing.
- Answer multiple calls using the EPIC computer system check patients in and out of facility 24/48 hours.
- Schedule appts when instructed verify insurance are in network with providers referred to.
- Diagnosis code and CPT code knowledgeable.
Front Office Administrator
Prime psychiatry
Frisco, TX
09.2020 - 09.2021
- Performs a variety of office support duties including completing forms, maintaining logs, collecting money, preparing cash reports, and compiling and organizing data to facilitate routine paperwork processing.
- Performs receptionist activities and communicates with a wide variety of people in person and by telephone including vendors to provide information and direction, demonstrating excellent customer service skills.
- Performs secretarial and clerical duties to support a manager or group of managers; answers telephone, takes messages, and schedules appointments.
- Prepares, reviews, and proofreads correspondence, memos and reports to be signed by the supervisor to ensure accuracy; reviews, edits, and updates information and documents as needed.
- Performs a wide variety of office activities such as processing payment invoices, maintaining filing systems, tracking deadlines, attending meetings and taking minutes, making travel arrangements, processing mail, preparing payroll, handling petty cash and data entry to assist with office operations.
- Maintains daily report of activities performed and providing customer service through telephone; research complaints and amount of payment to ensure charges are accurate; makes various cash refunds.
- Sorts, orders, and distributes all incoming inter-office and U.S. mail and processes all outgoing mail; picks up and/or delivers inter-office and outgoing mail to ensure prompt mail distribution; sorts interoffice and incoming U.S. mail; operates reproduction equipment to make copies for those requesting copy services.
Assistant Manager
H&M
Denton, TX
08.2014 - 01.2018
- Supervises, plans, coordinates, assigns and evaluates work of customer service staff performing work on the Sales floor and providing information to the customers; directs and coordinates work through subordinate supervisors or team leaders; coaches or and gives technical direction as needed.
- Interviews, evaluates, and makes selection on candidates for filling positions; recommends discipline and terminations; hears and resolves serious complaints or simple grievances from employees, refers serious grievances to higher level managers, and effects disciplinary actions or recommends serious disciplinary actions to managers.
- Trains, educates, and counsels new hires and current representatives to ensure excellent professional customer service activities.
- Develops and implements long range plans, programs, and schedules to provide effective customer service strategies; determines goals and objectives needing emphasis and directs and coordinates work through leaders; adjusts work priorities, projects schedules, resources, and work plans as required, estimates staff needs, and assigns work to address H&M requirements and needs.
- Communicates relevant policies and procedures for all store changes and to make sure Customer Service Representatives are aware of all changes; reviews work for quality; evaluates work performance; and recommends awards for employees.
- Performs interviews and facilitates the coordination of the sales floor workflow and assignments; implements improvements, delegates work, and requests changes as needed.
- Supervises, monitors, coordinates, and evaluates daily operations to ensure effective services and quality customer services; performs a wide range of administrative tasks to facilitate the stores success and excellent customer service.
- Oversees specialized training or other certification or professional development.
Borgata Collections Assistant Manager
Atlantic
Atlantic City, NJ
01.2012 - 08.2014
- Maximized sales while preventing losses through effective operational management.
- Operated tills, completing necessary paperwork, cash deposits, and store openings/closings.
- Supervised, planned, coordinated, assigned, and evaluated customer service staff performance.
- Conducted interviews, evaluated candidates, and made hiring decisions for open positions.
- Trained and counseled new hires and current representatives on professional customer service standards.
- Developed and implemented long-term customer service strategies to meet organizational goals.
- Communicated store policy changes to ensure all customer service representatives remained informed.
- Monitored daily operations to ensure high-quality customer service and efficient workflow.
Supervisor
Marshall Rousso
Atlantic City, NJ
09.2010 - 01.2012
- Processed cash transactions, deposits, and returns with accuracy and efficiency.
- Supervised and coordinated customer service staff to enhance sales floor performance and information delivery.
- Conducted interviews and evaluations for candidate selection, recommending disciplinary actions as necessary.
- Trained and counseled new hires and current representatives to ensure high-quality customer service.
- Developed and implemented long-term plans for effective customer service strategies and resource allocation.
- Communicated policies for store changes, ensuring awareness among customer service representatives.
- Monitored daily operations to guarantee quality service and performed various administrative tasks.
- Facilitated coordination of sales floor workflow, implementing improvements and delegating tasks effectively.
Education
High School Diploma -
Cliffside PArk Highschool
Cliffside Park, NJSkills
- Administrative support
- Staff training
- Problem solving
- Time management
- Conflict resolution
- Team leadership
- File organization
- Proficient multitasking
- Data entry
Languages
Spanish
Full Professional
Certification
HIPPA certified
Timeline
Sr. Office Assistant
City of Dallas - Code Compliance
06.2024 - Current
Office Manager
Excel Psychiatry PLLC
07.2023 - 05.2024
Patient Navigator
HealthCare Highways
12.2022 - 06.2023
Customer Service Lead
Healthcare Highways
12.2021 - 07.2023
Front Office Administrator
Prime psychiatry
09.2020 - 09.2021
SRS payroll/supervisor
Kroger stores
09.2019 - 03.2022
Referral Coordinator
Baylor Scott & White Health
01.2019 - 11.2021
Assistant Manager
H&M
08.2014 - 01.2018
Borgata Collections Assistant Manager
Atlantic
01.2012 - 08.2014
Supervisor
Marshall Rousso
09.2010 - 01.2012
High School Diploma -
Cliffside PArk Highschool