Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivette Vargas

Phoenix,AZ

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

18
18
years of professional experience

Work History

Team Leader

Concentrix
09.2015 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Surgery Scheduler

Foothill Ent Care Specialists
02.2010 - 02.2011
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Checked patients in and out and collected payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.

Medical Receptionist

Jonthan F Cook M.D, Inc
11.2005 - 02.2010
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

High School Diploma -

Brea-Olinda High School
Brea, CA
05.2004

Skills

  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Effective Customer Service
  • Verbal and Written Communication
  • Leadership

Languages

Spanish
Native or Bilingual

Timeline

Team Leader

Concentrix
09.2015 - Current

Surgery Scheduler

Foothill Ent Care Specialists
02.2010 - 02.2011

Medical Receptionist

Jonthan F Cook M.D, Inc
11.2005 - 02.2010

High School Diploma -

Brea-Olinda High School

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Ivette Vargas