Multi-talented Proferssional with over 23 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Dedicated to giving clients a first-class professional service.
Hi, I’m
Ivette M Moreno Trinidad
Orlando,FL
Summary
Overview
28
years of professional experience
1
Certification
Work History
Preferred Real Estate BrokersOrlando, FL
Realtor
05.2023 - Current
Job overview
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Maintained updated knowledge of local real estate markets.
- Coordinated appointments to show homes to prospective buyers.
- Organized promotional materials used in sales presentations.
- Attended industry events such as conventions and seminars.
- Responded promptly to client inquiries via phone or email.
- Participated in community outreach programs to promote services offered by the company.
- Showed residential properties and explained features, value and benefits of available homes.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Presented properties to potential buyers to address questions or concerns.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
Le PalaceOrlando, FL
Front of House Associate
04.2023 - 11.2023
Job overview
- Greeted customers upon arrival and checked IDs for age verification.
- Coordinated with security team to ensure compliance with venue policies.
- Managed entry line and handled customer complaints in a professional manner.
- Processed payments for admission fees.
- Verified guest list memberships and arranged VIP access when necessary.
- Prepared daily reports on admissions counts, cash deposits, and event attendance numbers.
- Conducted regular inspections of the premises to identify any potential hazards or security threats.
- Maintained cleanliness of entry area by sweeping floors and wiping down surfaces.
- Answered phone calls from prospective customers inquiring about upcoming events.
- Developed strong relationships with regular customers through friendly conversations.
- Updated records of banned patrons who are not allowed entrance into the venue.
- Communicated regularly with management regarding operational issues or concerns.
- Provided friendly and professional assistance to employees, visitors and customers.
Levi Strauss & CompanyNewmarket, Canada
Key Holder
06.2021 - 12.2022
Job overview
- Opened facility daily and prepared areas for service.
- Handled customer service issues and rectified employee problems.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Formed and sustained strategic relationships with clients.
Second Nature BoutiqueToronto, Canada
Key Holder
03.2019 - 02.2020
Job overview
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Provided leadership and guidance to boost productivity, customer service levels and sales success.
- Consigned merchandise with accuracy by verifying back stock and maintaining inventories.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Enhanced sales by implementing merchandising and promotional improvements.
EmpHire, NASCARHomestead, FL
Bartender
11.2017 - 11.2017
Job overview
- Multi tasked to meet customer, business operations and server needs with minimal errors or delays.
- Prepared and served numerous drinks per shift in high-volume environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Keeping adequate stock for expected customer loads.
- Monitored patrons to keep alcohol consumption in designated areas.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
West ElmSan Juan, PR
Interior Design Stylist
11.2015 - 11.2016
Job overview
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed orders through system and coordinated product deliveries.
- Negotiated and closed deals with minimal oversight.
- Surpassed daily sales goals by cross-selling products or services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Nanette LeporeNew York, NY
Key Holder
03.2013 - 03.2014
Job overview
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promotions.
- Promoted new products and sales to encourage revenue growth and boost upselling.
Custo BarcelonaOld San Juan, PR
Retail Store Manager
01.2008 - 02.2013
Job overview
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Enhanced sales by implementing merchandising and promotional improvements.
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Ensured register count and bank deposits contained proper amounts of currency.
- Wrote and submitted reports.
- Assigned employees to specific duties to best meet needs of store.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Achieved sales goals and business objectives by motivating staff and promoting our product.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw disciplinary actions.
- Evaluated employee performance.
- Trained and developed employees through constructive feedback and focus on long-term career growth.
- Managed daily operations including purchasing, inventory control, merchandising and product distribution.
UnicaSan Juan, PR
Actress /Professional Model
01.1996 - 01.2013
Job overview
- Collaborated with cast members to execute perfect performances.
- Attended casting calls, fittings, shows and shoots.
Laser CopySan Juan, PR
Office Administrative Assistant
01.1996 - 01.2000
Job overview
- Set up and maintained physical filing systems.
- Assisted with administrative tasks, including filing, answering phones and go for duty's.
Education
Westgate ResortsOrlando, FL
from Timeshare Sales Training
06.2023
University Overview
Gold Coast School Miami, FL
Real Estate License
03.2023
University Overview
UnicaLeporeProfessionalLiceo De Arte Y TecnologiaSan Juan, PR
Certification from Interior Deign
2002
University Overview
American School, Lansing ILSan Juan, PR
High School Diploma
1999
University Overview
Skills
- Excellent multi-tasker
- Detail-oriented
- Store planning and design
- Positive outlook
- Analytical
- Excellent time management
- Loss prevention
- Perfect attendance record
- In-depth product knowledge
- Organized
- Superb sales professional
- Reliable and dependable
- Inventory control
- Creating store processes
- Driving business growth
- Quality assurance
- Merchandising
- Database Management
- Client Relations
- Marketing Coordination
- Market Research
- Sales Development
- Property Marketing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Florida Real Estate License
- Interior Design Certification
References
References
References available upon request.Timeline
Realtor
Preferred Real Estate Brokers
05.2023 - Current
Front of House Associate
Le Palace
04.2023 - 11.2023
Key Holder
Levi Strauss & Company
06.2021 - 12.2022
Key Holder
Second Nature Boutique
03.2019 - 02.2020
Bartender
EmpHire, NASCAR
11.2017 - 11.2017
Interior Design Stylist
West Elm
11.2015 - 11.2016
Key Holder
Nanette Lepore
03.2013 - 03.2014
Retail Store Manager
Custo Barcelona
01.2008 - 02.2013
Actress /Professional Model
Unica
01.1996 - 01.2013
Office Administrative Assistant
Laser Copy
01.1996 - 01.2000
Westgate Resorts
from Timeshare Sales Training
Gold Coast School
Real Estate License
UnicaLeporeProfessionalLiceo De Arte Y Tecnologia
Certification from Interior Deign
American School, Lansing IL
High School Diploma