Ivey Flowe
Concord Road Animal Hospital
Midland,NC
28
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Kennel Attendant
8 Months- Provided daily care for animals, ensuring proper feeding, grooming, and exercise routines.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Assisted in administering medications and treatments as directed by veterinarians or veterinary technicians.
- Administered medications and treatments under the guidance of veterinarians or veterinary technicians.
Receptionist
26 Years 6 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between clients and staff, enhancing service delivery and client satisfaction.
- Assisted in processing incoming calls and inquiries, directing them to appropriate personnel promptly.
- Maintained organized filing systems for documents, improving retrieval efficiency and accuracy.
- Trained new reception staff on procedures, fostering a knowledgeable team environment and operational consistency.
- Implemented process improvements for scheduling appointments, increasing overall efficiency in daily operations.
Owner and Operator
15 Years 4 Months- Hair stylist, Assisted customers with their needs to ensure a positive experience, Oversaw daily operations of the salon to ensure efficient service delivery, Recruited and selected qualified candidates to build a strong team, Resolved customer issues through effective communication and support, Provided training sessions for stylists to enhance their skills and knowledge Ordered salon and retail products, maintaining license and safety standards resolved complaints and concerns to ensure excellent customer service
- Managed daily salon operations, ensuring exceptional customer service and satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and client retention.
- Trained and mentored staff in advanced hair techniques and customer interaction skills.
Education
Cosmetology - Cosmetology
Skills
Facility maintenance
Customer relations
Adaptable and flexible
Problem resolution
Relationship building
Customer service
Active listening
Critical thinking
Timeline
Kennel Attendant
Concord Road Animal Hospital
10.2025 - 06.2026Read More
Owner and Operator
Studio 601 Hair salon
01.2003 - 05.2018Read More
Receptionist
J.O. Flowe Grading
07.1998 - 01.2025Read More
Rowan Community College
Cosmetology from Cosmetology
Read More